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# 157706 10-Dec-2014 09:38
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I have a website hosted on a shared hosting environment and due to their service being substandard am moving the website.  They have a portal which would normally allow me to go through to a tool called mylittlebackup which used to let me create backups and download them.  Unfortunately when I decided to move, this tool has ceased to work properly.  I have been calling the company about 2-3 times a day to follow up on the ticket request to fix the access for it with promises of yes its being worked on now, yes we have escalated it to the admins etc. but its been about 2 weeks now with no results. 

The website is still functional at the substandard level it always has been so the database still works.  I have the connection string that includes the server name, the database name, username and password.  Is there a way to connect to the database and essentially download it into the equivalent of what would be generated by the likes of SQL Management Studio or in this case mylittlebackup?  I'm thinking a remote connection tool of the sorts should be able to do it but I'm not sure what one.

I do have access to a full MS SQL Server if that provides a way to connect to a remote database on a different server, and any other potentially useful Microsoft product if that helps.

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  # 1192725 10-Dec-2014 10:14
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the backend database shouldn't be directly accessible from the internet.  its also likely that if the database is in a shared hosting environment then you wont have access to run scripts that can perform backups etc.  have you tried calling them and asking for a manual backup to be created and sent instead of getting the tool/ticket sorted?

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  # 1194843 10-Dec-2014 13:14
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I'm not sure if it actually is directly accessible from the internet - I haven't tried as I'm not sure what tool to use. 

I have tried calling and asking for exactly that.  Once it had gotten to a week and there was no progress with fixing the issue I asked if someone with the appropriate access could simply go into SQL management Studio, run a backup of the DB and then upload it to the FTP directory used for the files of the site and I could download it from there.  Apparently they are too incompetent to do even that (been another week since I have them an appropriate workaround).  This isn't just some random hosting company either, its one of the bigger well known ones that is predominant on a google search for 'hosting provider nz'.  Reluctant to mention the name since I havent had any issues with their linux hosting before.

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