I'm looking for a reliable hosting provider of reseller hosting with good support at a reasonable price. I came across recommendations for Hoopla Hosting on a post on this forum. Anyone here use them? and if so, what has your experience with them been like? Their prices look cheap, are their servers NZ based?
I'm currently with Openhost but I have reached breaking-point with them. Since they were taken over by Digiweb their support has deteriorated horribly, they ignore support tickets for multiple days even for urgent matters. There have been so many problems in the last few weeks and I've spent so many hours following up on support tickets that they don't respond to. I usually have to get on the phone to get them to follow up on tickets and phone waiting time has increased dramatically so I've wasted so much time and need to find a better alternative.