Can anyone recommend Hoopla Hosting?

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aidanc

18 posts

Geek

#165664 16-Feb-2015 17:46

I'm looking for a reliable hosting provider of reseller hosting with good support at a reasonable price. I came across recommendations for Hoopla Hosting on a post on this forum. Anyone here use them? and if so, what has your experience with them been like? Their prices look cheap, are their servers NZ based?

I'm currently with Openhost but I have reached breaking-point with them. Since they were taken over by Digiweb their support has deteriorated horribly, they ignore support tickets for multiple days even for urgent matters. There have been so many problems in the last few weeks and I've spent so many hours following up on support tickets that they don't respond to. I usually have to get on the phone to get them to follow up on tickets and phone waiting time has increased dramatically so I've wasted so much time and need to find a better alternative.

jnimmo

1097 posts

Uber Geek

#1240271 16-Feb-2015 18:35

Yeah their servers are in the US
I highly recommend Sitehost and use their VPS service but they do have reseller hosting too.
I made a silly mistake about 11pm a few weeks ago, logged a support ticket to get the offsite backup restored (I hadn't used the normal snapshot functionality before making my change) and they had it restored for me before midnight, and only charged the standard restore fee even though it should really have been an out-of-hours rate. Been very reliable.
EDIT: For context, I've previously used Net24, Openhost, Webdrive, and a bunch of US based companies.
If you're after a specialty hosting company for something like Wordpress, I use LightningBase who have servers in Sydney, and have nice CDN and caching services built in.

Andib

1357 posts

Uber Geek

ID Verified

Trusted

#1240272 16-Feb-2015 18:40

I have a couple of non important / low traffic sites with them on a reseller account, US Based Servers, NZ based support.
They've been good when I've needed them, You get what you pay for and IMO it's good value for what I pay. I wouldn't host anything critical with them though.

aidanc

18 posts

Geek

#1240561 17-Feb-2015 09:26

jnimmo: Yeah their servers are in the US
I highly recommend Sitehost and use their VPS service but they do have reseller hosting too.
I made a silly mistake about 11pm a few weeks ago, logged a support ticket to get the offsite backup restored (I hadn't used the normal snapshot functionality before making my change) and they had it restored for me before midnight, and only charged the standard restore fee even though it should really have been an out-of-hours rate. Been very reliable.
EDIT: For context, I've previously used Net24, Openhost, Webdrive, and a bunch of US based companies.
If you're after a specialty hosting company for something like Wordpress, I use LightningBase who have servers in Sydney, and have nice CDN and caching services built in.

Ah ok, I figured their prices were too god to be true. I'm after NZ based servers, I already have a US based hosting for stuff that doesn't matter if hosted overseas.

I'll look into Sitehost. Are their servers in Auckland? What size of an operation are they?

Anyone else have experience (good or bad) with Sitehost?

jnimmo

1097 posts

Uber Geek

#1240584 17-Feb-2015 09:54

Yeah they have servers in Auckland City and North Shore. I think I got onto them because I noticed they hosted kiwicon.org, and pretty transparent on their twitter and network status pages with any issues, and real customer feedback from twitter.

They claim to host 10,000+ websites with about 12 staff according to website.

I enjoy being able to max out our 100Mbps fiber here when uploading or downloading from our VPS :)