Workforce Management System

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Forums › IT Pro and developers › Workforce Management System - help!

Horseychick

150 posts

Master Geek

#167407 12-Mar-2015 13:53

The company I'm currently working for (I'm a BA) have a requirement to install a Workforce Management System so it is much easier to do the rostering for all the CSR's.

Searching online produces quite a few software offerings, but I was wondering if anyone had any recommendations?

Relatively small call centre with approx 50 staff. Running business hours generally, but also weekends.

Any suggestions gratefully received

benchit

37 posts

Geek

#1261985 18-Mar-2015 21:28

Hey HorseyChick

Depends on your budget, will you expand beyond 50 staff in the next 3 years, will you maintain the solution or have in house IT/outsourced IT to admin it in day to day operations and the same but in fault-outage conditions?

If you want to give some more specific details drop me a PM :)

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