Is there anyone else here the uses SwipeHQ for credit card / eftpos / mobile payment solutions.
Things seem to be going from bad to worse at breakneck speed.
Over the last couple of months there have been numerous service outages with things as fundamental as letting SSL certs expire, dns issues, incorrect fraud detection emails being sent and multiple other obscure service failures leaving those who rely on Swipe HQ to process their electronic transactions up the proverbial without a paddle.
Does anyone know why these things keep occurring and why so frequently of late.
Last week for example their service was down for some merchants for all of the latter part of the week. Things came back to "normal" on Friday and it was down again over the weekend.
I understand they provide a fairly low cost option for smaller merchants who cannot afford or want to pay a monthly service fee but everyone wants a service that is reliable. Low cost should not mean broken.
I'd be keen to hear any others experience with Swipe