We are a small SaaS provider, and we are providing phone support since 7 years ago.
Since we've got more customer base and large amount of support calls, we are thinking bring online ticketing system on board.
Did some research, come down to Fresh Desk and Zendesk and looking at both basic package which is free for fresh desk and $5/mth for Zendesk (We will only need 3 Agents).
We need Knowledge Base, Support Ticket, and API to our own in-house CRM software.
Really don't know which to go with, Freshdesk seems pretty good though.
If someone could please help here, that would be great appreciated. Cheers,