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128 posts

Master Geek


Topic # 192044 25-Feb-2016 10:00
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Dear GZ,

 

 

 

We are a small SaaS provider, and we are providing phone support since 7 years ago.

 

Since we've got more customer base and large amount of support calls, we are thinking bring online ticketing system on board. 

 

Did some research, come down to Fresh Desk and Zendesk and looking at both basic package which is free for fresh desk and $5/mth for Zendesk (We will only need 3 Agents).

 

We need Knowledge Base, Support Ticket, and API to our own in-house CRM software.

 

Really don't know which to go with, Freshdesk seems pretty good though.

 

 

 

If someone could please help here, that would be great appreciated. Cheers,


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Amanzi
878 posts

Ultimate Geek
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  Reply # 1499026 25-Feb-2016 10:29
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I've used both and they are both very capable. Zendesk has more "enterprise-ready" features. Freshdesk is cheaper (or free in your case). Sounds like you'd be happy with Freshdesk.




128 posts

Master Geek


  Reply # 1499057 25-Feb-2016 11:22
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Thank you very much for your help!


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