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21 posts

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# 214235 2-May-2017 22:40
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Kia Ora

I am wondering if someone can please help;

 

 

 

We are tryign to find some software or a provider where we can call a predefined phone number (and press an option e.g.1)  which then triggered an automated predefined text message to be sent to a predefined phone number (similar to how a courier pickup is done).

 

We are trying to do this over the phone system rather than on a computer as it will be required to be used by multiple users (and it needs to be fast and easy)

So if anyone has any suggestions that would be great :)

 

 


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  # 1774701 2-May-2017 23:00
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I achieved this recently with a bit of a mix of services...
So we sell/install Samsung phone systems so were stuck with that for the telephony part. But they do have voicemail-to-email.
So Auto-attendant, option 1, drops direct to mailbox which so simply tells the person to state their name.
This sends an email notification to a gmail address.

Then we get Zapier to monitor that gmail address, a New email is the trigger event. The action is then to get BurstSMS to send a text to a predifined number.

Works extremely well. Zapier and Burst are paid services but cost next to nothing for the volume this client needed.



21 posts

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+1 received by user: 2


  # 1774872 3-May-2017 11:55
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chevrolux: I achieved this recently with a bit of a mix of services...
So we sell/install Samsung phone systems so were stuck with that for the telephony part. But they do have voicemail-to-email.
So Auto-attendant, option 1, drops direct to mailbox which so simply tells the person to state their name.
This sends an email notification to a gmail address.

Then we get Zapier to monitor that gmail address, a New email is the trigger event. The action is then to get BurstSMS to send a text to a predifined number.

Works extremely well. Zapier and Burst are paid services but cost next to nothing for the volume this client needed.

 

 

 

hmm interesting, cheers for the post it may be a way forward, our phone system has the capability of emailing producing an email every time a phone call is made and we can set up an unlimited qty of phone numbers and have a capability of auto attendant for option dialing so that may be the way.


 
 
 
 




21 posts

Geek
+1 received by user: 2


  # 1775129 3-May-2017 19:43
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RedMoose:

 

chevrolux: I achieved this recently with a bit of a mix of services...
So we sell/install Samsung phone systems so were stuck with that for the telephony part. But they do have voicemail-to-email.
So Auto-attendant, option 1, drops direct to mailbox which so simply tells the person to state their name.
This sends an email notification to a gmail address.

Then we get Zapier to monitor that gmail address, a New email is the trigger event. The action is then to get BurstSMS to send a text to a predifined number.

Works extremely well. Zapier and Burst are paid services but cost next to nothing for the volume this client needed.

 

 

 

hmm interesting, cheers for the post it may be a way forward, our phone system has the capability of emailing producing an email every time a phone call is made and we can set up an unlimited qty of phone numbers and have a capability of auto attendant for option dialing so that may be the way.

 

 

 

 

 Thank you for your idea,  I utilized both Zapier and Burst and our final solution was to do the following;

 

 

 

So our solution was to set some more phone lines with our phones- we use 2talk talk so more 2talk lines are free to have and free to dial from a 2talk phone.

 

 

 

 - We set up one number to have an auto attendant asking for what option you would like to select,

 

 - When an option was selected the phone diverts to another phone number (So far we have setup 3 options)

 

 - The voicemail of that option is played asking for the person to state there name (I need to rerecord these still - as my voice on them sounds naff!).

 

 - The 2talk voicemail generates a email with a set subject line (hosted by gmail)

 

 - Zapier recognizes the subject line and triggers an event and sends an preformed email to a set group of email addresses and phone numbers (TXT through BURST SMS)

 

 

 

Each auto attendant option triggers a different phone number and voice mail which triggers a different email and TXT to be sent (to different contacts).

 

If someone replies to a TXT then we have set up another Zapier trigger to send out a predefined TXT message to a BURST SMS contact group

 

 

 

 

 

 

 

We have also set the triggers up in a way that mean that they will only activate when the auto attendant is called from certain phone numbers (to prevent accidental triggers from people miss-dialing).

Time will tell how this works long term,  however at the moment we are just trying to make things easier for ourselves :)

 

 

 

 

 

 


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