So we have moved our monthly recurring invoices to a new platform we are running in-house on our CRM.
It's as simple as it gets, invoice gets generated, and then emailed to client attached as a PDF.
It works extremely well and the vast majority and receiving their bills as normal. However, we are getting a higher than expected amount of people saying they haven't received an invoice in reply to our reminder notices that get sent out at 28-days ("just a reminder your invoice xxxxx is due today..."). But they are obviously getting the reminder notice no problem. The only parallel I can draw from this is that the reminder notice doesn't have an attachment, but the initial mail out does.
Mail is being sent via SMTP2GO. We have the correct SPF and DKIM records set up for the sending domain - i hate to think how many of those "verify" services I have tested them against.
What more can we do to ensure delivery?
I do wonder if we perhaps need to think about adopting the same method as Spark or "click here to view your bill" link in the email. But frankly that will require FAR too much work in the back end for now and it's just easy to resend invoices to clients.