My god HP make it hard, I remeber when I purchased a UPS a year ago I needed to create an enterprise account to download the software for it. At that point we were just starting down the path of purchasing HP products i.e. server and EliteDesk 800 PC's.
All of these devices were registered with HP support and I can see their warrnaty status on my "dashboard", now one of these has developed a fault and to log a case I need to create yet another acount.
HP sort your stuff out why is it so hard to get service and support!
And now to make things worse I cant get anyting but an error 400 with their site. People bag Apple but at least their support is far better than HP's!!!