Client Documentation and Passwords

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Dynamic

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#233651 26-Apr-2018 12:28

Hi Team

We are reviewing how we are storing client passwords and documentation, and I'm keen on a solution that would assist with growth from 5 to 10+ staff in the next 5 years. Docs are currently bitsy and needs more focus. More auditability is required in our password storage, as for example this morning I was looking for an email password that I'm sure was there this time last year.

What are you using, and are you in loathe/like/love with it? Can you see yourselves on the current platform(s) for a few more years?

PM's are welcome if you don't want to post publicly, and I'll be evaluating for a few weeks, so don't be shy about posting in 2 weeks time please.

Cheers

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chevrolux

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#2002774 26-Apr-2018 13:07

Keen to see what comes up here.

In a similar position with passwords. We currently use Keepass. But my biggest issue is tiered access and lack of auditing. We have four separate DB's to manage the tiered access thing, which is fine, but is messy in terms of master pass/key files.

I also like it is up to us to secure the DB file, rather than leave it up to a cloud service. I know the likes of LastPass have a fantastic history, but these days you just don't know what's going to be exploited.

SepticSceptic

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#2002779 26-Apr-2018 13:10

Ditto.

Ours is a bit of a mess - some staff have their own excel spreadsheets, others have a password protected word doc.

networkn

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#2002782 26-Apr-2018 13:12

Lastpass enterprise is excellent for password management and works with pretty much everything. Our CommitCRM package does have PW management as well, but it's not designed for putting PW's into apps, just storage of passwords for referring back to.

The documentation part of CCRM is ok, but they are committed to improving it and have been open with feedback.

Dedicated documentation platforms are likely the best at what they do, but our requirements don't justify the cost. Those platforms are a lot more scaleable to be fair, so longer term if your growth is strong there is something to be said for that.

I have an issue with ITGlues "attitude" and the fact it's cloud-based.

dfnt

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#2002823 26-Apr-2018 14:38

1Password for Teams is also an option https://1password.com/teams/

Quic referral link https://account.quic.nz/refer/276294 free setup code R276294EBWOBK

CYaBro

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#2002832 26-Apr-2018 15:00

We don't use it ourselves but I've heard good things about https://www.siportal.com/.

Wouldn't touch ITGlue!

Opinions are my own and not the views of my employer.

Item

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#2002840 26-Apr-2018 15:11

networkn:

Lastpass enterprise is excellent for password management and works with pretty much everything.

+1 for LastPass E here.

Works well for our team of 18 people across 2 countries, supporting 800 people across 5 discrete business units.

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amanzi

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#2002847 26-Apr-2018 15:26

Take a look at Bitwarden and see if it meets your needs. I've been using it for personal passwords for the last couple months and am really impressed. I haven't used their Organisations feature yet, but they seem to have the basic features required (groups, auditing) and you can host it on-premises or use their cloud service.

Lias

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#2004323 28-Apr-2018 23:14

The two big behemoths are Thycotic Secret Server and Password Manager Pro.

Neither is exactly cheap however.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.

billgates

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#2004324 28-Apr-2018 23:17

We use Thycotic Secret Server with RSA 2 factor auth. Works really well.

Do whatever you want to do man.

jarledb

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#2004328 28-Apr-2018 23:41

chevrolux:

I know the likes of LastPass have a fantastic history [...]

I beg to differ:

2015: Hackers have been talking about LastPass security problems for years

2016: Vulnerabilities Prove Your LastPass Passwords Are Not As Safe As You'd Hope

2017: LastPass security flaw could have let hackers steal passwords through browser extensions

Hopefully they fixed their problems by now, but I would never use Lastpass after all their security problems.

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chevrolux

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#2004428 29-Apr-2018 10:27

jarledb:
chevrolux:

I know the likes of LastPass have a fantastic history [...]

I beg to differ:

2015: Hackers have been talking about LastPass security problems for years

2016: Vulnerabilities Prove Your LastPass Passwords Are Not As Safe As You'd Hope

2017: LastPass security flaw could have let hackers steal passwords through browser extensions

Hopefully they fixed their problems by now, but I would never use Lastpass after all their security problems.

Haha wow! Clearly I need to do more reading on the subject.

Are any of the options above on-premise software?

Edit: Thycotic looks OK. Always worries me when pricing isn't immediately shown though haha.

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Dynamic

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#2004441 29-Apr-2018 10:38

Thank you very much for your contributions, Team.

I'm going to have a look first at https://www.it-portal.com/ and give the demo a really good go.

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Dynamic

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#2013240 10-May-2018 11:20

We didn't end up trialling IT Portal.... while I was researching opinions on it I came across www.itboost.com which has similarities to ITPortal and ITGlue (not that I have tried these) but has some extra value-added stuff as well, which in my opinion makes the pricing reasonable (and a getting-started discount was offered which was appreciated). We have just started digging into it... the ConnectWise Manage integration was easy to get going, and support has been very responsive. It is a young product but my initial impression is that it is very well put together. 24 hour chat support, similar to ConnectWise Manage, is very helpful.

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gehenna

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#2013279 10-May-2018 12:02

1Password for Teams works well for me. Also has the benefit of coming with a personal account for each team member too, and individual access passwords for each team member to get into their area of the vault.

ResponseMediaNZ

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#2013408 10-May-2018 13:55

Found today. Perfect for all those passwords to share with the team