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Forums › IT Pro and developers › Issues with TeamViewer in the latest version of software - black screen


85 posts

Master Geek
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Topic # 239993 14-Aug-2018 13:47
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Hi.

 

 

 

Ive used this tool for some time, and its great, but recently when trying to connect to any of my iMacs remotely I've been greeted by a black screen which I cant navigate away from.

 

I see a number of TeamViewer users are experiencing the same issue across multiple platforms in online forums, but I've wondered if any Geekzone members have discovered a way around this issue in the meantime.

 

 

 

Regards

 

Mark.

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xpd

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  Reply # 2073280 14-Aug-2018 13:50
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My solution was to goto another product unfortunately. Been using TV for years but lately their "bugs/quirks" were driving me up the wall. Now using AnyDesk which was developed by ex-TV staff. Not had a single issue with it so far.




XPD / Gavin / DemiseNZ

 

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dan

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Ultimate Geek
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  Reply # 2073282 14-Aug-2018 13:57
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yes i have been having this problem, mainly on machines with no monitor attached

 

 

 

my workaround i found is, once connected, click on view, then click a few times between optimize speed, optimize quality buttons

 

and then the display comes back

 

 

 

 

 

 

 

 

 
 
 
 


125 posts

Master Geek
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  Reply # 2093068 19-Sep-2018 11:36
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xpd:

 

My solution was to goto another product unfortunately. Been using TV for years but lately their "bugs/quirks" were driving me up the wall. Now using AnyDesk which was developed by ex-TV staff. Not had a single issue with it so far.

 

 

Thanks for the heads up on AnyDesk. I was considering upgrading my Teamviewer 10 account because I need to do easy remote support again, but this seems much better. 

Glurp
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  Reply # 2093081 19-Sep-2018 11:55
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I used Anydesk for a long time to control my streaming pc. Haven't needed it for awhile but it always worked flawlessly. At the time I tried TV first, had some issues, looked at Anydesk and never went back.

 

 




I reject your reality and substitute my own. - Adam Savage
 

BDFL - Memuneh
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  Reply # 2093087 19-Sep-2018 12:18
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Interesting. I use TeamViewer on a daily basis and haven't seen this behaviour - but all my machines are Windows only...




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448 posts

Ultimate Geek
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  Reply # 2093089 19-Sep-2018 12:22
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We use TV also and I've been getting a bit annoyed with it recently. Seems to perform worse and get slower with each new version. Might give AnyDesk a go. 

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Master Geek
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  Reply # 2093105 19-Sep-2018 12:52
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Im trialling Cloudberry remote if you are after a (currently) freeware solution.

 

https://www.cloudberrylab.com/remote-assistant.aspx 

 

 

BDFL - Memuneh
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  Reply # 2093173 19-Sep-2018 14:31
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For free you can always use Chrome Remote Desktop, which works really well.




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