Issues with TeamViewer in the latest version of software

Forums › IT Pro and developers › Issues with TeamViewer in the latest version of software - black screen

nzbsgfan

146 posts

Master Geek
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#239993 14-Aug-2018 13:47

Hi.

Ive used this tool for some time, and its great, but recently when trying to connect to any of my iMacs remotely I've been greeted by a black screen which I cant navigate away from.

I see a number of TeamViewer users are experiencing the same issue across multiple platforms in online forums, but I've wondered if any Geekzone members have discovered a way around this issue in the meantime.

Regards

Mark.

xpd

Geek @ Coastguard NZ
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#2073280 14-Aug-2018 13:50

My solution was to goto another product unfortunately. Been using TV for years but lately their "bugs/quirks" were driving me up the wall. Now using AnyDesk which was developed by ex-TV staff. Not had a single issue with it so far.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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dan

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#2073282 14-Aug-2018 13:57

yes i have been having this problem, mainly on machines with no monitor attached

my workaround i found is, once connected, click on view, then click a few times between optimize speed, optimize quality buttons

and then the display comes back

Delphinus

611 posts

Ultimate Geek

#2093068 19-Sep-2018 11:36

xpd:

My solution was to goto another product unfortunately. Been using TV for years but lately their "bugs/quirks" were driving me up the wall. Now using AnyDesk which was developed by ex-TV staff. Not had a single issue with it so far.

Thanks for the heads up on AnyDesk. I was considering upgrading my Teamviewer 10 account because I need to do easy remote support again, but this seems much better.

Rikkitic

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#2093081 19-Sep-2018 11:55

I used Anydesk for a long time to control my streaming pc. Haven't needed it for awhile but it always worked flawlessly. At the time I tried TV first, had some issues, looked at Anydesk and never went back.

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freitasm

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#2093087 19-Sep-2018 12:18

Interesting. I use TeamViewer on a daily basis and haven't seen this behaviour - but all my machines are Windows only...

wratterus

1687 posts

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#2093089 19-Sep-2018 12:22

We use TV also and I've been getting a bit annoyed with it recently. Seems to perform worse and get slower with each new version. Might give AnyDesk a go.

jhsol

102 posts

Master Geek

#2093105 19-Sep-2018 12:52

Im trialling Cloudberry remote if you are after a (currently) freeware solution.

https://www.cloudberrylab.com/remote-assistant.aspx

freitasm

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#2093173 19-Sep-2018 14:31

For free you can always use Chrome Remote Desktop, which works really well.