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135 posts

Master Geek
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# 250819 27-May-2019 10:07
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Hi,

 

I want to get some opinion regarding on call payments. Whether you should get a retainer or not. My employer currently will pay for any time actually worked, but no retainer to "be available". A lot of stuff can obviously be done remotely so it is really a work from home type of thing. Sometimes you get no calls in the week, other times it can be fairly busy.

 

I have no issue with being on call and enjoy the work whenever it happens. I also would not refuse the work on the grounds of no retainer, but is that typical of NZ employees and employers.

 

What are some of your experiences with this?

 

Cheers


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Uber Geek
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  # 2246326 27-May-2019 10:10
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My previous employer we would get $500 per week and a car to use! If we got busy they would pay us more at managers discretion



135 posts

Master Geek
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  # 2246329 27-May-2019 10:13
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Yeah, I guess it will be different if you actually had to get in the car and go places. For my situation it is all remote access.


 
 
 
 


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Ultimate Geek
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  # 2246330 27-May-2019 10:16
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I think your entitled to a payment of some kind.

Some people turn off their work phone when not at work. Maybe just suggest you will do that.




Voice gives context

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  # 2246331 27-May-2019 10:17
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99% of our on call work was remote, can't remember too often had to drive into work head office or one of the data centers

346 posts

Ultimate Geek
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135 posts

Master Geek
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  # 2246335 27-May-2019 10:22
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yeah thought there might be, thanks for the links


xpd

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  # 2246337 27-May-2019 10:23
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Theres a few different ways it can be handled...

 

1) Flat rate payment per week regardless of number of calls/work.

 

2) Retainer payment + payment of any calls/work

 

3) Payment of any calls/work - no retainer

 

4) Its in your contract fine print that you didnt read and is part of your normal salary.

 

 

 

I do a mix of 1 and 3 in my position.

 

 





XPD / Gavin / DemiseNZ

 

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https://www.xpd.co.nz - Games, geeks, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

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Uber Geek
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  # 2246340 27-May-2019 10:26
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We get a sweet retainer for the week regardless of whether we get any call or not + time and half of any calls we do get. We get day in lieu on top of being on call if the day happens to be a stat day as well.





Do whatever you want to do man.

  

dt

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Ultimate Geek
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  # 2246346 27-May-2019 10:29
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give business of innovation and employment a call for the correct info but I believe it has something to do if that you have to limit your activities to be able to fulfill your obligations than you are entitled to compensation.

 

years ago when I was on call once a month, one week at a time we were expected to be within 1 hour of a computer and would be compensated $1000 per month for it.. 

 

Us on call engineers would have this rule you couldn't trade, you just had for forfeit it.. doing it twice in a month would always mean a new toy :)


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  # 2246386 27-May-2019 10:37
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We get an "on-call allowance" of a set amount per weekday - or 1.5x that amount on weekends - regardless of whether or not we actually end up working.


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  # 2246387 27-May-2019 10:44
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There are so many ways to do it. The retainer could also be included in the salary package.

A lot of it depends on how fast you have to respond and if you can do it remotely.

I get a retainer. I have to be on site, with tools, within 30mins. As a result my ability to do my own things is limited, so my pay has to reflect that.




Location: Dunedin

 


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Ultimate Geek
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  # 2246394 27-May-2019 11:04
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So what you're saying is your liberty is constantly being offered for free to the company to be used whenever they please.

 

Your company is getting a really good deal from you aren't they?


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  # 2246400 27-May-2019 11:38
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I think it depends on the regularity. My last job was a 24x7 operation and if you got through the week with less than 1-2 calls a night it was a quiet week, so they paid a decent retainer and "late night" fees etc. My current employer is much smaller and averages one call every few months. They pay me for 4 hours if I take a call and understand that without a retainer there is no guarantee of availability. 





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Ultimate Geek
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  # 2246401 27-May-2019 11:41
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We pay our techs an allowance to be on call for a week. The moment their car leaves their house a callout charge is levied, 2hrs double time min callout fee (whether it takes 5 mins or 2 hours to resolve), then time and a half after first 2 hours.

 

As things are changing a bit for security industry now with more able to be diagnosed / fixed remotely, the bit about the car having to leave their house before a callout is paid is likely to change, but the allowance will always be there.

 

If they are on call over a pub holiday, even if they don't attend any callouts, they also get day in lieu


158 posts

Master Geek
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  # 2246404 27-May-2019 11:48
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I'd expect a retainer. If you're expected to be available at short notice, that means you have to hang around home. Can't go out to a movie, social gathering, day trip out of town, or whatever.


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