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# 253194 31-Jul-2019 12:59
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What ticketing system do you use? What are the pros/cons of it?


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  # 2286420 31-Jul-2019 13:00
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Do you mean incident / fault ticket logging?




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  # 2286431 31-Jul-2019 13:01
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yes. More like a job logging ticketing system


 
 
 
 


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  # 2286433 31-Jul-2019 13:04
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ConnectWise.  It can do a *lot*, but is fairly complex as a result and is definitely not the cheapest.

 

If you have a fairly young IT business, https://www.ezpsa.com/ would be worth a look.  It's a Kiwi product that we used to use and I found the developers responsive to requests.





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  # 2286434 31-Jul-2019 13:05
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Might be a good to change the title of the thread to reflect your question

 

Edit: Good to see someone changed it


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  # 2286446 31-Jul-2019 13:15
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Manage Engine Service Desk Plus





Do whatever you want to do man.

  

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  # 2286452 31-Jul-2019 13:23
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ZenDesk


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  # 2286453 31-Jul-2019 13:25
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We use ConnectWise. 


 
 
 
 


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  # 2286454 31-Jul-2019 13:25
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Used ZenDesk extensively for 3 years and found it to be slow because it was cloud hosted off Canada.





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  # 2286466 31-Jul-2019 13:39
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Used lots over the years...... 

 

Service Now - powerful but god awful interface (IMO)

 

SysAid - basic but does the job

 

Spiceworks - love it and price is right :)

 

ManageEngine - Not bad, gets the job done

 

Connectwise - only been using for approx 7 months, few things still trying to get head around as to why they do things a certain way but so far so good.

 

 

 

They all cost except Spiceworks. I setup Spiceworks for a company I was with, had it monitoring all our servers (30+), workstations (500) and doing helpdesk duties quite happily.

 

 





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  # 2286467 31-Jul-2019 13:39
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ServiceNow


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  # 2286468 31-Jul-2019 13:41
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we use Freshservice for the internal helpdesk. we have one for our IT helpdesk and other for our Ground &  maintenance team

 

if you are looking to support external customer Freshdesk is their other product


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  # 2286595 31-Jul-2019 15:16
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Manage Engine service desk plus which is fine you can do a lot with it if you wanted to put in the time, it integrates in well with all their other products such as AD Manager, AD Audit and AD Self Service which you can use to automate A LOT of tasks in a windows environment.

 

 

Mates company just put in freshdesk and it looks pretty good and he rates it

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  # 2286697 31-Jul-2019 16:49
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Have used HelpStar, worked great until limits were reached on categories. Spiceworks, worked amazing till the 1GB limit was hit. Currently using Cherwell, is massive! Requires a in house developer/app specialist to run it. Overly complicated.

 

 

 

If I could go back I would use Spiceworks again in a heart beat.


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  # 2286698 31-Jul-2019 16:49
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We’re currently on BMC Remedy and it’s god awful (probably due to it being hosted on a Potato in Australia).

Soon to be transitioning to ServiceNow which looks promising. The GUI feels like it’s designed for mobile, but it gets the job done.

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  # 2286748 31-Jul-2019 17:42
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fishandchips:

 

Have used HelpStar, worked great until limits were reached on categories. Spiceworks, worked amazing till the 1GB limit was hit. Currently using Cherwell, is massive! Requires a in house developer/app specialist to run it. Overly complicated.

 

 

 

If I could go back I would use Spiceworks again in a heart beat.

 

 

Theres a 1GB limit ? Database ?

 

Edit : Looked up... nope, not database, its SQLlite so 140TB in theory :D

 

 





XPD / Gavin / DemiseNZ

 

Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  20GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

Emulation - The art of getting your $4000 PC to run an 80's system - and still fails.

 

Add me on Steam


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