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freitasm

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#255979 9-Sep-2019 11:45
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From the CERT NZ 2019 Q2 report:

 

"The IT provider investigated and identified that the PDF attachment was a ransomware file that had infected the computer when it had been clicked on. The files had been encrypted with Locky ransomware and unfortunately couldn’t be recovered. The gym had been in business for ten years, and had not backed up or stored any data, so as a result client records and fitness programmes were lost. "

 

What IT provider would not recommend backup? I hope this company sued the provider.

 

 





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BlakJak
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  #2313508 9-Sep-2019 11:49
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You're assuming they had one.




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freitasm

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  #2313510 9-Sep-2019 11:50
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I am not assuming. Read the report. They had an IT provider or the report is written in a way that leads you to believe it.




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nathan
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  #2313511 9-Sep-2019 11:54
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"The (gym) manager immediately called his IT service provider and took the advice not to pay the ransom"




BlakJak
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  #2313528 9-Sep-2019 12:32
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nathan:

"The (gym) manager immediately called his IT service provider and took the advice not to pay the ransom"

 

 

That's a useful quote. Yeah I hadn't read the report in detail when I first responded.

 

 

I suppose it depends on the terms of engagement for the IT Service provider - if they were only asked in to provide 'point' solutions (here, fix this problem) and weren't given a mandate to do anything wider, it could readily be argued that it wasn't their problem.

 

When they talk about their 'IT Service Provider' that could literally mean someone who supplies them with hardware and the odd bit of advice on-request, and not a full-service vendor.

 

 

If they have a wider agreement in place then i'd agree the lack of backups is telling.




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freitasm

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  #2313530 9-Sep-2019 12:34
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In any case, as pointed out the IT provider might have recommended Backup but client didn't want to spend money. Could be anything as the report is not clear. But bad all around.




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