Has MS 365 (exchange online) support gotten worse ?
Their support used to be excellent.
My recent experience was less than stellar, I would say verging on lazyness .
Not ringing back 2 hours later as arranged (was over a day later)
When support staff finished their shift, the support ticket is left as is, no follow up, open support ticket not move on to the next support shift
Basicaly, open (urgent) support jobs wernt followed up and 'fixed' , just left as is, unresolved .
This was a shock, as they used to be very good.
So , anyone else notice MS 365 support getting worse ?