Domain with Iserve (IDM) How to manage DNS settings

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jaybeedee

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#289326 29-Aug-2021 17:36

I have had a domain registered with Iserve for a while and am just now wanting to set up an exchange 365 mail server with our custom domain name (no website planned).

Easy I thought, just login to the IDM console and create some TXT or MX records. But there is no DNS settings management that I can find. The nameservers are ns1.iserve.net.nz and ns2.iserve.net.nz.

Once I get the domain verified by Microsoft by adding TXT records, I can change the nameserver to Microsoft's Nameserver.

I know just enough to be dangerous, and I may be completely barking up the wrong tree, but any advice welcomed.

Thanks

John

BlakJak

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#2768477 29-Aug-2021 18:07

Have you tried talking to your service provider? (Vocus who own Orcon who bought Iserve many, many years ago)

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sparkz25

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#2768481 29-Aug-2021 18:22

Create a Cloudflare account and migrate to Cloudflare its a lot easier in there.

jaybeedee

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#2768483 29-Aug-2021 18:23

Yep, 9-5 Monday to friday so waiting till tomorrow. Usually get better answers on Geekzone too.

sbiddle

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#2768486 29-Aug-2021 18:35

There are two different logins for domain configuration under iserve. Maybe you're using the wrong one?

I moved my domains away from them years ago though, it's an old legacy platform that it's all running on.

michaelmurfy

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#2768514 29-Aug-2021 20:42

I would recommend moving your domain over to Metaname personally. You may save some money in the process.

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BlakJak

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#2768526 29-Aug-2021 21:33

The OP literally says he wants to change his NS records over to Microsoft once he's been able to do the DNS validation by creating one new record, I assume per this article. Suggesting alternatives doesn't actually answer the question posed, no matter who your preferred service provider is.

edit: fixing url

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jaybeedee

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#2769003 30-Aug-2021 20:40

sparkz25:

Create a Cloudflare account and migrate to Cloudflare its a lot easier in there.

Unfortunately its a .nz domain. And I got busy and didn't get hold of iserve support today (and they didn't answer the emailed support request).

jarledb

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#2769026 30-Aug-2021 21:58

You can use Cloudflare for DNS for any domain. Just set up an account and do their DNS migration (and check your zone file), then when you are ready just switch to the DNS servers Cloudflare tell you to use at your .nz domain registrar. You can't use Cloudflare as a registrar for .nz domains though.

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MurrayM

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#2769131 31-Aug-2021 09:22

jaybeedee:

Easy I thought, just login to the IDM console and create some TXT or MX records. But there is no DNS settings management that I can find. The nameservers are ns1.iserve.net.nz and ns2.iserve.net.nz.

That's your problem right there, you don't actually use their IDM console for changing DNS settings. Instead you're meant to use their HMC (Hosting Management Console) to change DNS settings. Once logged in there you'll click on the domain you want to manage and then the "Select domain" button. From there it's "Manage Domains" in the menu and then "Edit Zone File".

jaybeedee

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#2769783 1-Sep-2021 11:31

So I transferred Domain registration to Metaname. Easy and easy to set up TXT record

Unless you have a website hosted with one of the Vocus hosting companies there is no ability to set DNS records (We are only setting up mail. No website. Next problem is getting a domain with a hyphen verified at Exchange :-( )