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Dynamic

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#290635 24-Nov-2021 16:10
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Hi Team

 

We have a client with high availability requirements on their broadband, so we went with a Kordia business fibre connection with a 4G backup.  One of the really nice things about this connection is in the event of a fibre outage the failover to 4G happens in less than a minute.  The 4G takes on the same WAN IP address so VPNs can reconnect etc.  Of course, you pay a premium price for this sort of service.

 

In the last week we've had two outages, and a third outage has just occurred.  Is anyone else seeing issues from Kordia connections lately or is it just our client and something about their connection?

 

Cheers





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Sounddude
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  #2818594 24-Nov-2021 16:32
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Kordia take pride in their customer service and you pay a premium for it. 

 

 

 

Get a fault logged, its certainly something they would want to know about, as it doesn't sound like its working like it should.




Dynamic

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  #2818606 24-Nov-2021 17:06
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@Sounddude I 100% agree.  Getting hold of their NOC team has never taken us more than 2 minutes, and the person on the other end has always shown a high level of expertise.





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