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xpd

xpd

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#296333 9-Jun-2022 12:51
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Scratching my head over this one......

 

User has company issued Windows 10 laptop, been working fine at home and in office.

 

Was in office yesterday, working happily. Takes laptop home, and cant get internet. 

 

Connected to her hotspot, gets internet, so I remote in.

 

Found her IP settings for the LAN are set to manual for the office LAN. Yet noone touched her laptop. I set back to Auto (DHCP) and all good again.

 

What the heck is forcing an IP change and fixing on her system ? Its not the only one I've come across as well, theres another user with the same issue but she knows to check DHCP so fixes it herself...

 

Is there a popup in Windows 10 that asks a user if they want to keep their IP or something ? Never seen anything like it myself but who knows with all the updates and "features" that get rolled out these days........

 

 





XPD / Gavin

 

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lxsw20
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  #2924249 9-Jun-2022 13:33
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Nothing going on in Intune/Group policy logs for her machine?




xpd

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  #2924283 9-Jun-2022 14:41
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Not checked at that level yet....... just seems to be a few random ones that get this issue. We do have VPN software, but theres nothing in that to specify a fixed IP or anything either.

 

 





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nicmair
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  #2924351 9-Jun-2022 15:45
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I would wager its your VPN, as I've seen this a few time on our devices, the VPN assigns a static IP, and (this is where I'm guessing as I've been unable to prove how...) if the VPN isn't cleanly existed, the Static IP remains.  We don't see this often, but enough to now know what to look for.  Its never been bad enough for us to investigate further, so sorry I can't offer a "do this"... (we use the FortiClient VPN). 




lxsw20
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  #2924411 9-Jun-2022 17:47
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Yeah have seen similar with Forticlient come to think of it.


hio77
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  #2924427 9-Jun-2022 18:26
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I sometimes get this, Only while hotspotting and using forticlient strangely enough.... where it will hard set my wireless interface dns to random IP's





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have. 


xpd

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  #2924540 10-Jun-2022 07:47
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OK, that makes sense then, we also use Forticlient :)

 

Guess I'll have to whip up a quick guide on how to resolve it so people stop asking me :D

 

 





XPD / Gavin

 

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