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askelon

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#303343 3-Feb-2023 09:29
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I have a customer who had someone setup a shared mailbox in Office365 for them.  They seem to have the auto-archive turned on. Is there any way of accessing the archived data?  I know I can most likely add a license to it and convert it back to a regular account but if theres another way it would be nice! I have tried logging in via the portal but as its not a licensed account it has nothing in it.  The users arent seeing the online archive folders at all.  


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Dynamic
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  #3031161 3-Feb-2023 09:42
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While I don't have an example handy, I'm confident that if you have a shared mailbox attached to your account, you see both the mailbox folders and the archive folders.

 

Perhaps ask a user who has access to this shared mailbox and who has archiving enabled for their own mailbox if you can login to outlook.office.com as them, then 'open additional mailbox' and have a poke around OWA (both the user's tab and the shared mailbox tab) to look for it.

 

Troubleshooting steps: Exchange Online Archive mailbox not shown - Outlook | Microsoft Learn 





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askelon

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  #3031163 3-Feb-2023 09:48
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They definitely dont have it showing anywhere.  From what Ive been reading it requires at least a basic license to work.  But of course all the information from different sources contradicts itself! 


askelon

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  #3031168 3-Feb-2023 10:01
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Just added a license and it all popped up straight away.  They are happy with that so I'll leave it at that for now. 


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