Dreamscape Email Deliverability Issues from Outlook.com

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Drelly

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#311860 21-Feb-2024 14:00

Has anyone else seen any problems crop up with emails sent to Dreamscape email accounts from Outlook.com in the last few days?

A few of our clients have had issues. They bounce back with a "Socket error code 10061" error.

Dreamscape seem unaware of any problems.

EDIT: Just found this. It's the same error.

BlakJak

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#3198372 21-Feb-2024 14:41

I've never heard of Dreamscape. But you would have to raise the issue to Microsoft as a customer of their service.

My own experience engaging with them was enough to ensure I never select them as an email vendor that I need to depend on for anything, though.

No signature to see here, move along...

Drelly

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#3198383 21-Feb-2024 15:05

BlakJak:

I've never heard of Dreamscape. But you would have to raise the issue to Microsoft as a customer of their service.

My own experience engaging with them was enough to ensure I never select them as an email vendor that I need to depend on for anything, though.

Dreamscape is the company that owns Freeparking and Crazy Domains. Apparently, that error suggests that they are actively blocking Outlook.com emails but they can't tell me why.

Drelly

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#3200059 26-Feb-2024 09:46

We're a week later and still experiencing the same issues. We're starting to move clients away from them.

jrit360

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#3200078 26-Feb-2024 10:57

We've had clients with issues also. We're also moving people away from Dreamscape to M365. They get a bunch of extra features with M365 anyway, so well worth the investment to move.

gehenna

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#3200084 26-Feb-2024 11:28

Outlook.com doesn't use DKIM or DMARC with custom domains, so I assume that's part of it if recipients are enforcing those for successful delivery.

Drelly

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#3200090 26-Feb-2024 11:53

gehenna:

Outlook.com doesn't use DKIM or DMARC with custom domains, so I assume that's part of it if recipients are enforcing those for successful delivery.

Really interesting point. It could be the issue but Dreamscape are so F@#king useless that they haven't actually given us any clear answer. We only have access to 1st tier support who are clueless.

New World

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Drelly

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#3200103 26-Feb-2024 11:53

gehenna:

Outlook.com doesn't use DKIM or DMARC with custom domains, so I assume that's part of it if recipients are enforcing those for successful delivery.

We're looking at Google Workspace but I need to get a reseller account with them, which used to be a major drama of it's own.