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freitasm

BDFL - Memuneh
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#318860 27-Feb-2025 10:53
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This is something that seems to start happening recently. 

 

My Microsoft 365 Exchange account uses an extended version of my default email - to login into Microsoft 365 I use freitasm@...microsoftonline.com but my default email is freitasm@geekzone.co.nz 

 

Emails sent from either the Outlook or web client show my default email as the sender. 

 

But emails sent from the Outlook Mobile (Android) show my account user id instead. Of course replies to that work, but it's not the preferred email address to show. 

 

My default email shows correctly but it is not what people receive:

 

 

This alias is also set as the primary email address in my Exchange settings.

 

Basically Outlook desktop and Outlook web correctly send messages from default email. Outlook Mobile seems to use the UPN as the sender instead.

 

Has anyone managed to change this?





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freitasm

BDFL - Memuneh
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  #3348918 1-Mar-2025 10:16
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For the record, I contacted Microsoft 365 support from my admin account. Response was quick and efficient. Phone calls were not good, and I suspect their VoIP must be badly setup at the moment.

 

Emails were good. Despite emails sent from Outlook desktop and Outlook web using the default email address, and Outlook Android using the login name, we agreed I would change the UPN to match the default email address.

 

This means uninstalling Outlook Android, removing the old account from Android Accounts, and removing the account from Microsoft Authenticator. The installing and login to everything again.

 

This solved the problem - a problem that didn't exist until recently.

 

Overall the support experience was great and fast. The software change wasn't good though.





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