Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

6 posts

Wannabe Geek

# 39126 9-Aug-2009 23:26
Send private message

Hi guys (I'm brand new here so I hope this is the right forum)

I have a new client with a Microsoft Exchange server in their office (I know NOTHING about Exchange).

The boss there used to have a Blackberry, but has recently switched to an iPhone.

When people send emails to his address, the mail arrives at the Exchange server okay, but the sender gets back an email like this (names changed):

From: System Administrator
Sent: Tuesday, 4 August 2009 4:16 p.m.
To: Sample Sender Name
Subject: Undeliverable: profit and loss reports

Your message did not reach some or all of the intended recipients.

      Subject:  profit and loss reports

      Sent:     4/08/2009 4:16 p.m.

The following recipient(s) cannot be reached:

      Sample Name on 4/08/2009 4:12 p.m.

            The e-mail system was unable to deliver the message, but did not report a specific reason.  Check the address and try again.  If it still fails, contact your system administrator.

            < #5.0.0 smtp; 5.1.0 - Unknown address error 550-'5.1.1 <>: Recipient address rejected: User unknown in virtual alias table' (delivery attempts: 0)>


I'm guessing the 'System Administrator' sending this is the Exchange server.

I'm also guessing that the Exchange server is trying to forward to a no longer active Blackberry account...?

Can someone please give me some quick instructions on how to check and change settings regarding forwarding emails on the Exchange server.

I'm open to other suggestions as I don't know much about how Blackberry works either and the problem could be there, or even with a POP server further up the chain....or anything :-(

(To be honest with you, I don't really want to learn about Exchange that much, as this is the only client I know with it and we are looking at getting rid of it when they move buildings soon, but we should get this fixed now anyway)

Thanks in advance...

Create new topic
19 posts


  # 246967 15-Aug-2009 15:39
Send private message

What version of BES and Exchange are you running?

I had a strange problem with BES 4.14 sending old Out of Office messages. This has been confirmed as a bug and I have been advised that the free version is now end of life and not being developed!

BDFL - Memuneh
63920 posts

Uber Geek
+1 received by user: 14380

Lifetime subscriber


6 posts

Wannabe Geek

  # 246979 15-Aug-2009 16:29
Send private message

@onehundredwatt, thanks, I'll check the versions when I can. I've just started working with these guys so am still getting familiar with their server.

@ freitasm, thanks for the suggestion. Next time I'm in there I'll have a look at the BlackBerry Admin interface....


188 posts

Master Geek
+1 received by user: 9


  # 247045 15-Aug-2009 20:53
Send private message

This looks to me to be a case of BIS being used for the BlackBerry and a forward to the BIS email address having been set up on the Exchange server for that account. To remove this do the following:
Open up the properties for the users account in Active Directory Users and Computers on the Exchange server.
Go to the Exchange General tab then click on the Delivery Options.. button.
Set the Forwarding Address to None.

188 posts

Master Geek
+1 received by user: 9


  # 247046 15-Aug-2009 20:56
Send private message

The address in the bounce message indicates that this setup is using BIS and there probably isn't a BlackBerry Enterprise Server (BES).

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

  # 247070 15-Aug-2009 22:23
Send private message

Disable the mail forwarding on users mail box in exchange


6 posts

Wannabe Geek

  # 247075 15-Aug-2009 22:33
Send private message

Ah, good spotting savag3. We probably just need to delete the BIS account or something simple like that. I wonder what the chances are that the user in question remembers his password? ;-)



6 posts

Wannabe Geek

  # 247076 15-Aug-2009 22:35
Send private message

@ johnr, you must have posted while I was typing. I'll take a look at the mail forwarding in Exchange too. Cheers

188 posts

Master Geek
+1 received by user: 9


  # 247303 16-Aug-2009 18:44
Send private message

m4775h4rp: Ah, good spotting savag3. We probably just need to delete the BIS account or something simple like that. I wonder what the chances are that the user in question remembers his password? ;-)


The BIS account has already been deleted. That is why you are getting that bounce email. All you need to do is disable the forward in exchange using the instructions I posted above.

6 posts

Wannabe Geek

  # 247318 16-Aug-2009 19:22
Send private message

Awesome, thanks savag3. I didn't see your first post when I posted before. I'll follow what you said when I go in there next. Thanks for all you guys' help. I'll let you know how it goes.

Create new topic

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Huawei's scholarship programme showcases international business to Kiwi undergrads
Posted 22-Jul-2019 17:53

Spark Sport launches across a range of new devices
Posted 22-Jul-2019 13:19

Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
Posted 18-Jul-2019 10:21

Sprint announces a connected wallet card with built-in IoT support
Posted 18-Jul-2019 08:36

Educational tool developed at Otago makes international launch
Posted 17-Jul-2019 21:57

Symantec introduces cloud access security solution
Posted 17-Jul-2019 21:48

New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35

Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00

Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34

OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28

Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56

Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20

New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09

ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05

New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.