MS Exchange and Blackberry Issue?

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m4775h4rp

6 posts

Wannabe Geek

#39126 9-Aug-2009 23:26

Hi guys (I'm brand new here so I hope this is the right forum)

I have a new client with a Microsoft Exchange server in their office (I know NOTHING about Exchange).

The boss there used to have a Blackberry, but has recently switched to an iPhone.

When people send emails to his address, the mail arrives at the Exchange server okay, but the sender gets back an email like this (names changed):

_____________________________________________
From: System Administrator
Sent: Tuesday, 4 August 2009 4:16 p.m.
To: Sample Sender Name
Subject: Undeliverable: profit and loss reports

Your message did not reach some or all of the intended recipients.

      Subject: profit and loss reports

      Sent:     4/08/2009 4:16 p.m.

The following recipient(s) cannot be reached:

      Sample Name on 4/08/2009 4:12 p.m.

            The e-mail system was unable to deliver the message, but did not report a specific reason. Check the address and try again. If it still fails, contact your system administrator.

            < as11.bis.ap.blackberry.com #5.0.0 smtp; 5.1.0 - Unknown address error 550-'5.1.1 <sampleaddress@vodafonenz.ap.blackberry.net>: Recipient address rejected: User unknown in virtual alias table' (delivery attempts: 0)>

_____________________________________________

I'm guessing the 'System Administrator' sending this is the Exchange server.

I'm also guessing that the Exchange server is trying to forward to a no longer active Blackberry account...?

Can someone please give me some quick instructions on how to check and change settings regarding forwarding emails on the Exchange server.

I'm open to other suggestions as I don't know much about how Blackberry works either and the problem could be there, or even with a POP server further up the chain....or anything :-(

(To be honest with you, I don't really want to learn about Exchange that much, as this is the only client I know with it and we are looking at getting rid of it when they move buildings soon, but we should get this fixed now anyway)

Thanks in advance...

onehundredwatt

19 posts

Geek

#246967 15-Aug-2009 15:39

What version of BES and Exchange are you running?

I had a strange problem with BES 4.14 sending old Out of Office messages. This has been confirmed as a bug and I have been advised that the free version is now end of life and not being developed!

freitasm

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#246975 15-Aug-2009 16:18

First thing would be open the BlackBerry Admin interface on your server and check that the user is removed from the list of active BlackBerry users?

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m4775h4rp

6 posts

Wannabe Geek

#246979 15-Aug-2009 16:29

@onehundredwatt, thanks, I'll check the versions when I can. I've just started working with these guys so am still getting familiar with their server.

@ freitasm, thanks for the suggestion. Next time I'm in there I'll have a look at the BlackBerry Admin interface....

Cheers

savag3

188 posts

Master Geek
+1 received by user: 3

#247045 15-Aug-2009 20:53

This looks to me to be a case of BIS being used for the BlackBerry and a forward to the BIS email address having been set up on the Exchange server for that account. To remove this do the following:
Open up the properties for the users account in Active Directory Users and Computers on the Exchange server.
Go to the Exchange General tab then click on the Delivery Options.. button.
Set the Forwarding Address to None.

savag3

188 posts

Master Geek
+1 received by user: 3

#247046 15-Aug-2009 20:56

The vodafonenz.ap.blackberry.net address in the bounce message indicates that this setup is using BIS and there probably isn't a BlackBerry Enterprise Server (BES).

johnr

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#247070 15-Aug-2009 22:23

Disable the mail forwarding on users mail box in exchange

John

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m4775h4rp

6 posts

Wannabe Geek

#247075 15-Aug-2009 22:33

Ah, good spotting savag3. We probably just need to delete the BIS account or something simple like that. I wonder what the chances are that the user in question remembers his password? ;-)

Thanks

m4775h4rp

6 posts

Wannabe Geek

#247076 15-Aug-2009 22:35

@ johnr, you must have posted while I was typing. I'll take a look at the mail forwarding in Exchange too. Cheers

savag3

188 posts

Master Geek
+1 received by user: 3

#247303 16-Aug-2009 18:44

m4775h4rp: Ah, good spotting savag3. We probably just need to delete the BIS account or something simple like that. I wonder what the chances are that the user in question remembers his password? ;-)

Thanks

The BIS account has already been deleted. That is why you are getting that bounce email. All you need to do is disable the forward in exchange using the instructions I posted above.

m4775h4rp

6 posts

Wannabe Geek

#247318 16-Aug-2009 19:22

Awesome, thanks savag3. I didn't see your first post when I posted before. I'll follow what you said when I go in there next. Thanks for all you guys' help. I'll let you know how it goes.