I look after the IT for a company with about 30 users spread over 4 branches. Not huge - but then again my role is varied so I get to look after a lot.
I am looking for some free (or cheap!) software to manage the users' requests. I would like to be able to respond to requests, add notes and then keep the solved problem in a knowledge base. Ideally I would also like to manage projects/tasks within the same software.
I have found an interesting one called SysAid which seems ok - but I would really like it if the users didn't have to log into the application - it would just see who was logged in and allow them direct access to create new jobs (my users have little tolerance for logging in to something more than once a day!).
Perhaps even an email based system would work - something with Outlook integration....
Currently I am using a very basically edited Sharepoint list - this is ok but doesn't have many of the management features above.
Has anyone used anything else? We don't have a lot of money to spend on some of the flash systems (US$1500 +) so something open source or free is my preference.
Thanks for your advice and suggestions!