Need Help Choosing Remote Support Tool

Forums › IT Pro and developers › Need Help Choosing Remote Support Tool

CBSYS

133 posts

Master Geek

#64405 15-Jul-2010 00:11

Hi there,

I'm running a small IT business, need a remote support tool to support customer. which one will be recommended? Cheers,

Alvin

sleemanj

1490 posts

Uber Geek

#351820 15-Jul-2010 12:16

Just used TeamViewer the other day, works very well.

---
James Sleeman
I sell lots of stuff for electronic enthusiasts...

sleepy

334 posts

Ultimate Geek

#351822 15-Jul-2010 12:18

I use Zolved to help friends around the country

CBSYS

133 posts

Master Geek

#351823 15-Jul-2010 12:21

sleemanj: Just used TeamViewer the other day, works very well.

thanks mate, but team viewer is quite expensive, the free version is not suppose to be used for business. anything else? Cheers,

garvani

1873 posts

Uber Geek

Trusted

#351856 15-Jul-2010 13:24

Reverse Vnc is good if you don't want to pay for a service.
We went and purchased teamviewer, compared to the other commercial programs its extremely cheap! Look into logmein and those other programs, they wound you $1000+ a year where as teamviewer is a one off payment.

sleemanj

1490 posts

Uber Geek

#351867 15-Jul-2010 13:34

Worth pointing out, that TeamViewer is essentially a wrapper around VNC.

I have in the past used reverse VNC, I managed it with an older lady with a brain injury, (who is still fairly switched on, but still), I sent here the winvnc.exe binary and the DLL, then just gave instructions over the phone on how to start it up and enter the IP address.

I use this shell script to run the listening end here on my Ubuntu workstation...

#!/bin/bash
zenity --notification --window-icon="/home/boffin/vnc.png" --text="vncviewer is listening on display 99" &
ZEN=$!

while [ "$(ps -p $ZEN | grep $ZEN)" != "" ]
do
   vncviewer -bgr233 -encodings "tight zlib copyrect" -quality 5 -compresslevel 9 -depth 16 -listen 99 &
   VNC=$!
   while [ "$(ps -p $VNC | grep $VNC)" != "" ]
   do
   sleep 5
   if [ "$(ps -p $ZEN | grep $ZEN)" == "" ]
   then
   kill $VNC
   fi
   done
done

---
James Sleeman
I sell lots of stuff for electronic enthusiasts...

askelon

876 posts

Ultimate Geek

ID Verified

#351875 15-Jul-2010 13:43

I use Advantag OneClick for most customers.. Its a reverse VNC based on UltraVNC. I have the client on my website which I get customers to run, stick in the password and bingo. Cost wise its around $100US from memory to buy for a business. Works very well. Otherwise I use a combination of Logmein and teamviewer - teamviewer being by far my third choice.

michaelmurfy

meow
13242 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#351884 15-Jul-2010 13:52

I used Logmein Rescue+ before, worked really well but _Really_ expensive.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

GoodSync

GoodSync. Easily back up and sync your files with GoodSync. Simple and secure file backup and synchronisation software will ensure that your files are never lost (affiliate link).