Need Help Choosing Remote Support Tool

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CBSYS

128 posts

Master Geek

Topic # 64405 15-Jul-2010 00:11

Hi there,

I'm running a small IT business, need a remote support tool to support customer. which one will be recommended? Cheers,

Alvin

sleemanj

1241 posts

Uber Geek
+1 received by user: 156

Reply # 351820 15-Jul-2010 12:16

Just used TeamViewer the other day, works very well.

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James Sleeman
I sell lots of stuff for electronic enthusiasts...

sleepy

257 posts

Ultimate Geek
+1 received by user: 11

Subscriber

Reply # 351822 15-Jul-2010 12:18

I use Zolved to help friends around the country

CBSYS

128 posts

Master Geek

Reply # 351823 15-Jul-2010 12:21

sleemanj: Just used TeamViewer the other day, works very well.

thanks mate, but team viewer is quite expensive, the free version is not suppose to be used for business. anything else? Cheers,

garvani

1874 posts

Uber Geek
+1 received by user: 84

Trusted

Reply # 351856 15-Jul-2010 13:24

Reverse Vnc is good if you don't want to pay for a service.
We went and purchased teamviewer, compared to the other commercial programs its extremely cheap! Look into logmein and those other programs, they wound you $1000+ a year where as teamviewer is a one off payment.

sleemanj

1241 posts

Uber Geek
+1 received by user: 156

Reply # 351867 15-Jul-2010 13:34

Worth pointing out, that TeamViewer is essentially a wrapper around VNC.

I have in the past used reverse VNC, I managed it with an older lady with a brain injury, (who is still fairly switched on, but still), I sent here the winvnc.exe binary and the DLL, then just gave instructions over the phone on how to start it up and enter the IP address.

I use this shell script to run the listening end here on my Ubuntu workstation...

#!/bin/bash
zenity --notification --window-icon="/home/boffin/vnc.png" --text="vncviewer is listening on display 99" &
ZEN=$!

while [ "$(ps -p $ZEN | grep $ZEN)" != "" ]
do
   vncviewer -bgr233 -encodings "tight zlib copyrect" -quality 5 -compresslevel 9 -depth 16 -listen 99 &
   VNC=$!
   while [ "$(ps -p $VNC | grep $VNC)" != "" ]
   do
   sleep 5
   if [ "$(ps -p $ZEN | grep $ZEN)" == "" ]
   then
   kill $VNC
   fi
   done
done

---
James Sleeman
I sell lots of stuff for electronic enthusiasts...

askelon

578 posts

Ultimate Geek
+1 received by user: 37

Subscriber

Reply # 351875 15-Jul-2010 13:43

I use Advantag OneClick for most customers.. Its a reverse VNC based on UltraVNC. I have the client on my website which I get customers to run, stick in the password and bingo. Cost wise its around $100US from memory to buy for a business. Works very well. Otherwise I use a combination of Logmein and teamviewer - teamviewer being by far my third choice.