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Forums › IT Pro and developers › Need Help Choosing Remote Support Tool


128 posts

Master Geek


Topic # 64405 15-Jul-2010 00:11
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Hi there,

I'm running a small IT business, need a remote support tool to support customer. which one will be recommended? Cheers,


Alvin

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Uber Geek
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  Reply # 351820 15-Jul-2010 12:16
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Just used TeamViewer the other day, works very well.
 




---
James Sleeman
I sell lots of stuff for electronic enthusiasts...

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  Reply # 351822 15-Jul-2010 12:18
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I use Zolved to help friends around the country

 
 
 
 




128 posts

Master Geek


  Reply # 351823 15-Jul-2010 12:21
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sleemanj: Just used TeamViewer the other day, works very well.
 


thanks mate, but team viewer is quite expensive, the free version is not suppose to be used for business. anything else? Cheers,

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  Reply # 351856 15-Jul-2010 13:24
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Reverse Vnc is good if you don't want to pay for a service.
We went and purchased teamviewer, compared to the other commercial programs its extremely cheap! Look into logmein and those other programs, they wound you $1000+ a year where as teamviewer is a one off payment.

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  Reply # 351867 15-Jul-2010 13:34
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Worth pointing out, that TeamViewer is essentially a wrapper around VNC.

I have in the past used reverse VNC, I managed it with an older lady with a brain injury, (who is still fairly switched on, but still), I sent here the winvnc.exe binary and the DLL, then just gave instructions over the phone on how to start it up and enter the IP address.

I use this shell script to run the listening end here on my Ubuntu workstation...

#!/bin/bash
zenity --notification --window-icon="/home/boffin/vnc.png" --text="vncviewer is listening on display 99" &
ZEN=$!

while [ "$(ps -p $ZEN | grep $ZEN)" != "" ]
do
        vncviewer -bgr233 -encodings "tight zlib copyrect" -quality 5 -compresslevel 9 -depth 16 -listen 99 &
        VNC=$!
        while [ "$(ps -p $VNC | grep $VNC)" != "" ]
        do
                sleep 5
                if [ "$(ps -p $ZEN | grep $ZEN)" == "" ]
                then
                        kill $VNC
                fi
        done
done




---
James Sleeman
I sell lots of stuff for electronic enthusiasts...

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  Reply # 351875 15-Jul-2010 13:43
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I use Advantag OneClick for most customers.. Its a reverse VNC based on UltraVNC.  I have the client on my website which I get customers to run, stick in the password and bingo.  Cost wise its around $100US from memory to buy for a business.  Works very well.  Otherwise I use a combination of Logmein and teamviewer - teamviewer being by far my third choice. 

Mr Snotty
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  Reply # 351884 15-Jul-2010 13:52
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I used Logmein Rescue+ before, worked really well but _Really_ expensive.




Michael Murphy | https://murfy.nz
A quick guide to picking the right ISP | The Router Guide | Community UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial

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  Reply # 351920 15-Jul-2010 14:55
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We have used Citrix GoToMeeting. It seems to get into most systems OK, probably around 90% of our clients.

It's not cheap though.

BDFL - Memuneh
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  Reply # 351945 15-Jul-2010 15:45
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I use LogMeIn at home and all my servers.




Backblaze cloud backup (personal and business) | Geekzone broadband switch | Amazon (Geekzone aff) | MightyApe (Geekzone aff) | 

 

My technology disclosure | Business Transformation | Enterprise Content Management | Customer Relationship Management | Sharesies investment fund

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  Reply # 351948 15-Jul-2010 15:48
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+1 for LogMeIn




XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  16GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, geeks, and more.    



128 posts

Master Geek


  Reply # 352342 16-Jul-2010 15:07
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thanks guys, i think i might go with teamviewer cause it's cheaper. cheers a lot.



128 posts

Master Geek


  Reply # 352365 16-Jul-2010 16:03
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has anyone used Ammyy?
http://www.ammyy.com

how is it? Thanks

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