Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


18305 posts

Uber Geek
+1 received by user: 5245

Trusted
Lifetime subscriber

Topic # 66460 19-Aug-2010 16:10
Send private message

Hi There!

Anyone have the name and number of a local manager who speaks reasonable english? I have an ongoing drama for 3 months over supply of a server for a client (ugh) and the fact they charged me twice and 10 weeks on still waiting for my refund?

Create new topic
Go Hawks!
881 posts

Ultimate Geek
+1 received by user: 51

Trusted
Subscriber

  Reply # 369907 19-Aug-2010 17:16
Send private message

Did you pay for the goods on Credit card?  If so, talk to your bank about getting the money back.  (Point out that you have tried to communicate to no avail).

Ring the 0800 number and ask to speak to a supervisor.  Be polite but firm.  Don't accept a return call - insist that you speak to the supervisor.  If you don't understand the person on the end of the phone, tell them you don't understand them and need to be transferred to someone else you can understand.

Record as much as you can - write down who you spoke to etc.

Hope that helps. 

217 posts

Master Geek
+1 received by user: 2


  Reply # 370366 20-Aug-2010 15:54
Send private message

I've emailed one of the Dell guys I know. This doesn't fall under his area, but he may be able to put someone in contact with you who can help.

217 posts

Master Geek
+1 received by user: 2


  Reply # 370641 21-Aug-2010 12:37
Send private message

Networkn: I've been in contact with Dell. One of the guys there has asked for your details so he can get hold of you and resolve this. Can you PM me your contact details (name, email, phone) and I'll pass them on to the team at Dell?

Cheers
Buzzy 



18305 posts

Uber Geek
+1 received by user: 5245

Trusted
Lifetime subscriber

  Reply # 370643 21-Aug-2010 12:39
Send private message

Thanks I think I finally got it sorted. I'll send my details however and see what happens.

1 post

Wannabe Geek

Trusted
Dell ANZ

  Reply # 371427 23-Aug-2010 11:32
Send private message

HI

I will give you a call today, I am the Dell Channel Manager in NZ. 

James

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.