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Topic # 85293 16-Jun-2011 16:47
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This is being discussed over at Technet at the moment, but it would be interesting to know if anyone here is having the same issue:
http://social.technet.microsoft.com/Forums/en-US/smallbusinessserver/thread/16cac6e4-ffb5-4920-b48e-0f484ae8c8ff

Basically the NTDLL.dll is crashing svchost.exe which in turn causes the RPC service to terminate unexpectantly.  As a result of the unexpected termination the server reboots itself.

Error message about rebooting:
The process C:\Windows\system32\services.exe (SERVERNAME) has initiated the restart of computer <SERVERNAME> on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
 Reason Code: 0x30006
 Shutdown Type: restart
 Comment: Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly

Error message about NTDLL.dll
Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000005
Fault offset: 0x0000000000024afd
Faulting process id: 0x388
Faulting application start time: 0x01cc2597bdd008de
Faulting application path: C:\Windows\system32\svchost.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 490ea8e1-97a3-11e0-bc70-000c294813a3

Any ideas?  Thinking it is a bug with SBS2011.

NOTE: SBS2011 is running on a VM, completely new build. only apps that are running are:
ESET NOD32 Mail Security
StorageCraft Shadow Protect SBS

And then the usual Exchange 2010, DNS, DHCP, etc

Disabling or uninstalling the above apps makes no difference. 

It sucks cause it is a live server, thankfully mail isnt a huge requirement for them.

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  Reply # 481951 16-Jun-2011 17:08
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What version of NOD32 Mail Security are you running? 



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  Reply # 481970 16-Jun-2011 18:13
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bcourtney: What version of NOD32 Mail Security are you running? 


The latest as of two weeks ago when it was installed (version 4.something?)

But as I said, uninstalling the program makes no difference.  Unless NOD32 has modified the ntdll.dll or a dependancy for the ntdll.dll file I can't see it causing any issue.

In the link i posted the only common application between people with the issue is SBS2011 haha! 

Hopefully a fix will be found soon! I don't have time (or be paid for) testing with a new VM that may or may not have the same issue.

 
 
 
 


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  Reply # 481979 16-Jun-2011 19:02
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Interesting reading. There was/is an issue with some previous versions of Mail Security but that was on SBS 2008 servers (that I experienced anyway) and was to do with clients accessing Exchange through Outlook configured with Outlook Anywhere. But that caused the server to hang more than reboot itself.

I'll be following the above closely though as we've put our first SBS2011 server in to production for a client just over a fortnight ago. No restart issues as of yet so fingers crossed it continues! 



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  Reply # 482081 17-Jun-2011 07:30
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bcourtney: Interesting reading. There was/is an issue with some previous versions of Mail Security but that was on SBS 2008 servers (that I experienced anyway) and was to do with clients accessing Exchange through Outlook configured with Outlook Anywhere. But that caused the server to hang more than reboot itself.

I'll be following the above closely though as we've put our first SBS2011 server in to production for a client just over a fortnight ago. No restart issues as of yet so fingers crossed it continues! 


Yeah, this is the first one we have had (out of 4) that has started doing it.  All the others haven't started doing it (yet)!

Fingers crossed a fix is found.

gzt

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  Reply # 482191 17-Jun-2011 12:41
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Were any updates applied to the build? If so running the same build without updates and applying them one by one (or in small groups) over several days might narrow it down.

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  Reply # 482227 17-Jun-2011 14:48
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Hmmm I'm just building a replacement server for us at work and have put sbs2011 on it.
I will also be putting on nod32 and shadowprotect so will be interesting to see what happens.




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  Reply # 482231 17-Jun-2011 14:51
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The SBS2011 server I have in place for a client is running NOD32 and Shadow Protect and has approximately 30 users. Been live for about 2 and a half weeks now and no issues as of yet.

Hoping the issues experienced above are very much the exception! 

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  Reply # 485181 23-Jun-2011 21:02
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Might not be the exact error above, but another issue to keep an eye out for.
"System is unresponsive with ESET's server security products installed on Windows 2008 Server, SBS 2008 and newer .."
http://kb.eset.com/esetkb/index?page=content&id=SOLN2567

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