My new website goes to wrong page

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mirageevo

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#91213 8-Oct-2011 11:16

hi,

I have just launched a new website. We bought the URL off misubishi motors. For most people when they type in the address it goes to our site. but i have heard a lot of other people say it goes to the Mitsubishi site still. can anyone explain this?

Thanks for your help

johnr

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#530836 8-Oct-2011 11:35

DNS issue on the ISP side

freitasm

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#530845 8-Oct-2011 11:59

some ISPs might have the old IP address cached and not renewing it as mandated by the DNS records. Tell the users to contact their ISP.

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hairy1

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#530852 8-Oct-2011 12:25

Could be a missing www also? Eg. mynewwebsite.co.nz and www.mynewwebsite.co.nz will both need DNS records updated.

My views (except when I am looking out their windows) are not those of my employer.

gzt

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#530858 8-Oct-2011 12:35

If you post the website location, some of us might be able to confirm that.

Interesting to note the ISP of users having problems if that is the issue.

How long has your website been up?

mirageevo

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#530895 8-Oct-2011 13:53

Hey, thanks for all the replies.

I will try and find out what ISPs these people are using, if it is a common ISP then it sounds like that might be the answer.

the site is www.payload.co.nz

Thanks again for all your help

gzt

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#530911 8-Oct-2011 14:53

If the site has only been up a short time it might just be records not propagated into the corners of the net. Usually faster but a few days might sort it out.

If the affected users are behind corporate networks there might be a few more cache levels involved. In the simplest scenario a simple reboot will solve it and it is worth a try, else to get it sorted they may need to contact their corporate IT helpdesk, with a note from you.

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hairy1

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#530917 8-Oct-2011 15:23

hairy1: Could be a missing www also? Eg. mynewwebsite.co.nz and www.mynewwebsite.co.nz will both need DNS records updated.

It is not this issue as the non www redirects to www so you are good there. I see the new site.

My views (except when I am looking out their windows) are not those of my employer.

LennonNZ

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#530919 8-Oct-2011 15:43

The problem is with Xtra. They are *still* acting as authoritative for the domain even after its been moved off them. Contact Xtra and ask them to remove it off off their system.

whois payload.co.nz

ns_name_01: ns1.nameserver.net.nz
ns_name_02: ns2.nameserver.net.nz
---------
nslookup payload.co.nz 210.55.12.1 (orcon) (good)

Non-authoritative answer:
Name: payload.co.nz
Address: 119.47.118.77
payload.co.nz nameserver = ns1.nameserver.net.nz.
payload.co.nz nameserver = ns2.nameserver.net.nz.
---------------
nslookup payload.co.nz alien.xtra.co.nz (Xtra) (wrong)

payload.co.nz nameserver = terminator.xtra.co.nz.
payload.co.nz nameserver = alien.xtra.co.nz.
Name: payload.co.nz
Address: 125.236.53.84

mirageevo

13 posts

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#531003 8-Oct-2011 20:20

gzt: If the site has only been up a short time it might just be records not propagated into the corners of the net. Usually faster but a few days might sort it out.

If the affected users are behind corporate networks there might be a few more cache levels involved. In the simplest scenario a simple reboot will solve it and it is worth a try, else to get it sorted they may need to contact their corporate IT helpdesk, with a note from you.

It has been up for a couple of weeks.

I have noticed the people who are having trouble work for large organisations, usually govt.

thansk for your reply

mirageevo

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#531004 8-Oct-2011 20:21

LennonNZ: The problem is with Xtra. They are *still* acting as authoritative for the domain even after its been moved off them. Contact Xtra and ask them to remove it off off their system.

whois payload.co.nz

ns_name_01: ns1.nameserver.net.nz
ns_name_02: ns2.nameserver.net.nz
---------
nslookup payload.co.nz 210.55.12.1 (orcon) (good)

Non-authoritative answer:
Name: payload.co.nz
Address: 119.47.118.77
payload.co.nz nameserver = ns1.nameserver.net.nz.
payload.co.nz nameserver = ns2.nameserver.net.nz.
---------------
nslookup payload.co.nz alien.xtra.co.nz (Xtra) (wrong)

payload.co.nz nameserver = terminator.xtra.co.nz.
payload.co.nz nameserver = alien.xtra.co.nz.
Name: payload.co.nz
Address: 125.236.53.84

Wow thats awesome thank you for that.

I will contact xtra and get them to sort it out.

Will this fix the issue or is there still going to be some issues with some organisations and their servers?

Thanks for all the replies. really helpful!

mirageevo

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#531006 8-Oct-2011 20:23

By that i am referring to the early post about other levels of cache within corporates

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freitasm

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#531008 8-Oct-2011 20:24

Once Telecom fixes this then everything else should work ok after a while.

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mirageevo

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Geek

#531844 11-Oct-2011 11:20

Well I called Telecom and they have said they have fixed it. Is there any way of testing whether they have?

Cheers
Brad

LennonNZ

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#531852 11-Oct-2011 11:29

nslookup payload.co.nz alien.xtra.co.nz
Server: alien.xtra.co.nz
Address: 202.27.184.3#53

Non-authoritative answer:
Name: payload.co.nz
Address: 119.47.118.77

Looks good..

mirageevo

13 posts

Geek

#531944 11-Oct-2011 13:50

Excellent. Thanks to all of you for your help, much appreciated!