[Snap] Fritz!Box 7360 Wireless performance is abysmal.

Forums › 2degrees › [Snap] Fritz!Box 7360 Wireless performance is abysmal.

aphocus

22 posts

Geek

Topic # 171468 19-Apr-2015 17:12

I've recently moved back in to mums.

And the wireless has no end to its issues, first off theres a huge asymmetry in the performance

It seems to drop not matter how close you're to the device at random, Sometimes its filled with DNS errors and the only way to fix it is to toggle the wifi connection.

Latency is all over the place.

Please note my PC is bridged to the wireless via an Asus RT-N16 running OpenWRT and I'm 100% certain this isn't the issue, infact it ran perfectly fine about 4 months ago when bridged to a Orcon Genius while being inside a sleep out made of metal.

I've tried messing around with all the settings I can find, disabling DECT phones in the house.

Superficially my neighbours connection has better signal, despite being further away and probably through more walls.

Reply from 192.168.178.1: bytes=32 time=2ms TTL=64
Reply from 192.168.178.1: bytes=32 time=2ms TTL=64
Reply from 192.168.178.1: bytes=32 time=1ms TTL=64
Reply from 192.168.178.1: bytes=32 time=1ms TTL=64
Reply from 192.168.178.1: bytes=32 time=1ms TTL=64
Reply from 192.168.178.1: bytes=32 time=272ms TTL=64
Reply from 192.168.178.1: bytes=32 time=251ms TTL=64
Reply from 192.168.178.1: bytes=32 time=746ms TTL=64
Reply from 192.168.178.1: bytes=32 time=270ms TTL=64
Reply from 192.168.178.1: bytes=32 time=1008ms TTL=64
Reply from 192.168.178.1: bytes=32 time=1ms TTL=64
Reply from 192.168.178.1: bytes=32 time=1ms TTL=64
Reply from 192.168.178.1: bytes=32 time=1ms TTL=64
Reply from 192.168.178.1: bytes=32 time=1ms TTL=64
Reply from 192.168.178.1: bytes=32 time=1ms TTL=64
Reply from 192.168.178.1: bytes=32 time=1ms TTL=64
Reply from 192.168.178.1: bytes=32 time=2ms TTL=64
Reply from 192.168.178.1: bytes=32 time=1ms TTL=64
Reply from 192.168.178.1: bytes=32 time=1ms TTL=64
Reply from 192.168.178.1: bytes=32 time=1ms TTL=64
Reply from 192.168.178.1: bytes=32 time=1ms TTL=64
Reply from 192.168.178.1: bytes=32 time=4ms TTL=64

Ping statistics for 192.168.178.1:
Packets: Sent = 11100, Received = 11086, Lost = 14 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 2113ms, Average = 107ms

PeterReader

5541 posts

Uber Geek
+1 received by user: 249

Trusted

Geekzone

Lifetime subscriber

Reply # 1287305 19-Apr-2015 17:12

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

timmmay

14109 posts

Uber Geek
+1 received by user: 2527

Trusted

Subscriber

Reply # 1287320 19-Apr-2015 17:25

Something's definitely not right, and I've heard a few people say similar things. I have to say though, my Fritzbox 7390 covers my whole house (a decent size) with 2.4GHz and 5GHz with absolutely no problems. Wireless here is fast and stable, and problems are very rare.

Can you try running a cable temporarily to check the connection's fine? Can you then try taking out your Asus to make sure it's not causing a problem? With this kind of thing it's a process of elimintation. Even if it worked before it doesn't guarantee it'll work well now.

Also do a wireless survey, using something like wifi analyzer on an android phone. Cordless phones could also interfere.

It could be a really frustrating process of elimination but I don't see any other option.

AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer

nitrotech

1228 posts

Uber Geek
+1 received by user: 152

Reply # 1287328 19-Apr-2015 17:37

Turn off IPv6 and get a better access point.

The 7360 only has 1 wifi chip so you can't do 2.4 and 5 at the same time.

I had all sorts of issues with wifi on the fritz so have retired it and use a mikrotik now - even the iPad mini (which also has poor wifi) can connect with no problems right through the house.

aphocus

22 posts

Geek

Reply # 1287353 19-Apr-2015 17:54

If you look at the ping log, that is directly to the router, the internet connection isn't involved with that, streaming movies from my computer has issues too, generally VLC or Kodi just stops requiring a restart of the playback, so its definitely the wireless or the router itself.

So I've tethered myself with my phone, connected at an even worse speed of 11/2, Though there is still some issues with latency maybe mildy better but can't tell just yet.

Plus wifi drops when cell goes it to sleep.

I should add that I turned off the RT-N16, and other devices on the network show similar asymmetrical connection rates.

and DECT phones = cordless phones.

steve98

1108 posts

Uber Geek
+1 received by user: 109

Trusted

Reply # 1287357 19-Apr-2015 18:09

Buy a dedicated WiFi access point connected to the fritz via ethernet. You will thank yourself for doing so.

sbiddle

26933 posts

Uber Geek
+1 received by user: 6374

Moderator

Trusted

Biddle Corp

Lifetime subscriber

Reply # 1287358 19-Apr-2015 18:10

aphocus:

and DECT phones = cordless phones.

Are all your phones definitely DECT? There are still lots of 2.4Ghz Uniden's around.

What basic steps have you taken such as looking at WiFi channels?

aphocus

22 posts

Geek

Reply # 1287382 19-Apr-2015 18:59

sbiddle:
aphocus:

and DECT phones = cordless phones.

Are all your phones definitely DECT? There are still lots of 2.4Ghz Uniden's around.

To be precise When I said "disabling DECT phones in the house." I took the base and unplugged it from the wall, and then took the two handsets in the house and removed the batteries.

What basic steps have you taken such as looking at WiFi channels?

I've tried channels, auto, 1, 11, and 10. (neighbours network is on channel 6).

tried both ticked and unticked: "Optimize wireless transmission for live TV" and "Wireless LAN coexistence enabled"

I've tried setting power to 25%, 50%, and 100%, I've tried various power settings on my RT-N16 too.

At this stage I'm considering ringing Snap and asking for a replacement, for a $350 router, this is terrible, my RT-N16 is almost 6 years old, has more aerials, 2xUSB ports, Good range, full 300Mbps wireless, full Gigabit switch, and only cost me $210.

http://pastebin.com/AEZcZULA dump from iwlist wl0 scan on the RT-N16

nitrotech

1228 posts

Uber Geek
+1 received by user: 152

Reply # 1287429 19-Apr-2015 20:37

Obviously you can try to get snap to replace but I would suggest that it will test OK and be returned to you.

It's been suggested several times in the thread to put in a separate AP - the reason is that we've all been where you are now - there is no fix it's poor hardware design:

Some comments from others there:

http://www.geekzone.co.nz/forums.asp?forumid=90&topicid=119119
http://forums.whirlpool.net.au/archive/2217822

Or any other of the hundreds of complaints about it.

IPv6 was mentioned because it's solved some DNS problems for others but hey it's up to you if you want to try it.

Aredwood

3006 posts

Uber Geek
+1 received by user: 1153

Subscriber

Reply # 1287487 20-Apr-2015 07:53

Try switching to channel 13 only problem some devices can't see your network if you do this. It made a big difference at my place.