Hi everyone, newish here in posting, but i have come across an issue while trying to contact my partner who has just gone to Beirut to help out with the refugee crisis.

Basically I am unable to call her Lebanese mobile number from either a VF or Telecom mobile.  I get different messages from each, but basically it says that the number is not valid or inactive.

she can call me, and I see her number come up on caller ID on my iphone (but the geographic information says NZ!!!) and if she sends me a text, it comes through, but from the number 3122.  

From a bit of hunting around online, i have discovered that the mobile number that she has falls into a new range of GSM numbers for Lebanon.  (not that new, range has existed from march 2015)

The number I am trying to call is in the format of +961 81 31X XXX

As per the following document notice in the ITU Operational Bulletin,  from the Lebanese Ministry of Telecommunications, on 2015-04-29,http://www.itu.int/dms_pub/itu-t/opb/sp/T-SP-OB.1076-2015-OAS-PDF-E.pdf (page 139), announces that they have introduced new range into service: 

+961 81 XXX XXX is now GSM Number range (I believe it used to be tagged as a shared cost number?)

Can someone please tell me how I can contact this number or who i should contact to get help with it.  Surely NZ telcos would have updated their numbering plans for international number since march last year?

Cheers

Ren