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7 posts

Wannabe Geek

# 205921 2-Dec-2016 16:51
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Hi everyone, newish here in posting, but i have come across an issue while trying to contact my partner who has just gone to Beirut to help out with the refugee crisis.


Basically I am unable to call her Lebanese mobile number from either a VF or Telecom mobile.  I get different messages from each, but basically it says that the number is not valid or inactive.


she can call me, and I see her number come up on caller ID on my iphone (but the geographic information says NZ!!!) and if she sends me a text, it comes through, but from the number 3122.  


From a bit of hunting around online, i have discovered that the mobile number that she has falls into a new range of GSM numbers for Lebanon.  (not that new, range has existed from march 2015)


The number I am trying to call is in the format of +961 81 31X XXX


As per the following document notice in the ITU Operational Bulletin,  from the Lebanese Ministry of Telecommunications, on 2015-04-29, (page 139), announces that they have introduced new range into service: 


+961 81 XXX XXX is now GSM Number range (I believe it used to be tagged as a shared cost number?)


Can someone please tell me how I can contact this number or who i should contact to get help with it.  Surely NZ telcos would have updated their numbering plans for international number since march last year?





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5384 posts

Uber Geek

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  # 1681397 2-Dec-2016 17:07
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Open a fault ticket with your service provider/s


1945 posts

Uber Geek


  # 1681453 2-Dec-2016 19:42
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Linux: Open a fault ticket with your service provider/s



As Linux says. All carriers have to comply with the ITU regulations as part of their telco license, but I expect it hasn't come up before so nobody did anything about it.


So open a ticket and log a fault. 



Antonios K


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2044 posts

Uber Geek


  # 1681904 3-Dec-2016 21:29
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Also, gutsy and compassionate partner. Hope you can call her soon.

7 posts

Wannabe Geek

  # 1681933 3-Dec-2016 23:59
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Thanks. Have logged a call with vf, thankfully whatsapp is working so able to contact her via that when she has wifi. And you are right, she is very gutsy and compassionate, very proud of the work she does :)


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