Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




BDFL - Memuneh
57843 posts

Uber Geek
+1 received by user: 9452

Administrator
Trusted
Geekzone
Subscriber

Topic # 72927 5-Dec-2010 09:26 Send private message

It seems Slingshot is getting cornered - too many customers complaining about quality of services or customer service received.

TUANZ has called the Hon Steven Joyce, Minister of Communications, to the task, by asking the government to make it mandatory telcos and ISPs join the TDRS. According to their blog it's time to get serious about dispute resolution:

"What is lacking is a clear direction on funding for the scheme.  TUANZ is fed up.  We're fielding calls from disgruntled (mostly Slingshot) customers, on a regular basis. They're not covered and they've got nowhere to go."





Create new topic
1889 posts

Uber Geek
+1 received by user: 120

Trusted

  Reply # 413197 5-Dec-2010 22:34 Send private message

If Slingshot still claim to have won the TUANZ award, why don't TUANZ just send them a bill for membership -- otherwise request ComCom to investigate misleading advertising.




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^



BDFL - Memuneh
57843 posts

Uber Geek
+1 received by user: 9452

Administrator
Trusted
Geekzone
Subscriber

  Reply # 413204 5-Dec-2010 22:41 Send private message

You are getting confused between TUANZ and the DTR.




 

 



8020 posts

Uber Geek
+1 received by user: 386

Trusted
Subscriber

  Reply # 413456 6-Dec-2010 13:58 Send private message

In Australia membership to the TIO (similar to the TDR) is compulsory for ISP's.

The way they have set it up is the TIO is self funded so whenever the TIO finds the ISP at fault the ISP must pay the TIO a fine.

After a few years ISP's are now complaining that there is a perverse incentive at play where the TIO skips through due process and always finds the ISP at fault so they can get paid.

http://www.computerworld.com.au/article/339067/exetel_threatens_tio_lawsuit/

Basically huge care needs to be taken when making something like this compulsory or in the end down the line consumers will pay for it in higher prices.

So my questions would be how is the TDR funded and who's going to do dispute resolution for disputes between the TDR and the ISP?

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

National AI group launching next month
Posted 25-May-2017 09:54


New Zealand Digital Future, according to tech companies
Posted 25-May-2017 09:51


New Microsoft Surface Pro delivers outstanding battery life, performance
Posted 25-May-2017 09:34


Garmin VIRB 360 brings immersive 360-degree 5.7K camera experience
Posted 25-May-2017 09:30


Telecommunications monitoring report: Are you being served?
Posted 24-May-2017 11:54


NetValue partners with CRM Provider SugarCRM
Posted 23-May-2017 20:04


Terabyte looms as Vocus users download 430GB a month
Posted 19-May-2017 14:51


2degrees tips into profit after seven lean years
Posted 19-May-2017 09:47


2degrees growth story continues
Posted 17-May-2017 15:25


Symantec Blocks 22 Million Attempted WannaCry Ransomware Attacks Globally
Posted 17-May-2017 12:41


HPE Unveils Computer Built for the Era of Big Data
Posted 17-May-2017 12:39


Samsung Galaxy S8 Plus review: Beautiful, feature-packed
Posted 16-May-2017 20:14


After ten years of mail pain Spark is done with Yahoo
Posted 15-May-2017 13:12


Warnings from security firms: do not click that link or risk your computer being infected
Posted 15-May-2017 10:11


Pushpay named NZ Hi-Tech Company of the Year 2017
Posted 15-May-2017 09:59



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.