*HELP* NOTE 3 screen off during calling/receiving calls

Forums › Android › *HELP* NOTE 3 screen off during calling/receiving calls

YJ

145 posts

Master Geek

#136240 20-Nov-2013 10:20

Bought my note 3 from Warehouse Stationary on 16th Oct, the problem i had is that when i receive the calls the screen went totally off, no matter what i did (click power button, volume button) it's no response until the coversation finished, and i can't even hang up the call.

Should i ask them to fix/exchange/refund?

Thanks.

nicnzl

172 posts

Master Geek

#937792 20-Nov-2013 11:00

I have the s4, and it was the same with the s3, 2 and 1 so I assume the note series as well.

If you are covering the sensors near the top of the phone during a call (like your head usually would) then the screen turns off so you don't accidentally push buttons. However, the screen should turn back on once the sensors are no longer covered.

Are you saying that if you completely remove the phone away from your head, then screen remains off?

YJ

145 posts

Master Geek

#937800 20-Nov-2013 11:18

Yes, even i move the phone away from my ear it's still black.

someone said might be the sensor not working, someone said becasue of dust over the sensor, not quite sure how could i do it?

http://forums.androidcentral.com/samsung-galaxy-note-3/323701-note3-proximity-sensor-issue-during-calls.html

trig42

5809 posts

Uber Geek

ID Verified

#937820 20-Nov-2013 11:55

You don't have it in a case do you?

uglyb0b

335 posts

Ultimate Geek

#937872 20-Nov-2013 13:08

Open the dialler and type in *#0*# and select the sensor test option. If you wave your hand over the proximity sensor, the value should change and the screen will turn green. If you get no response it will indicate the sensor is faulty, in which case you can take it back for a warranty exchange/repair.

YJ

145 posts

Master Geek

#937884 20-Nov-2013 13:26

the phone is naked, there is no screen protector or case on top of it, click on sensor, the screen shows green with vibration, with or without my palm cover the top (speaker area) nothing happen.

timmmay

20575 posts

Uber Geek

Trusted

Lifetime subscriber

#937908 20-Nov-2013 13:53

What happened when you did what uglybob suggested?

bazzer

3438 posts

Uber Geek

Trusted

#938080 20-Nov-2013 18:34

uglyb0b: Open the dialler and type in *#0*# and select the sensor test option. If you wave your hand over the proximity sensor, the value should change and the screen will turn green. If you get no response it will indicate the sensor is faulty, in which case you can take it back for a warranty exchange/repair.

That's pretty cool! Although I have to admit I hesitated in case it was a "wipe all" command! ;)

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YJ

145 posts

Master Geek

#938351 21-Nov-2013 09:46

Thanks all your reply, one of my college has the same problem, what he did just blow the top of the earpiece(sensor area), it's working then (because of dust?). Not quite sure if i can blame the poor design that the "dust" can go to the sensor area so easily.