Samsung Galaxy S25 announcement and owners

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2 posts

Wannabe Geek

#3341865 12-Feb-2025 11:15

I ordered my s25U 512GB Jet Black on the launch date(23/1/2025). I did not receive any update or reply from Samsung. I called the call centre yesterday and they told me to send them via email (estore exclusive support).

I sent the email last night. I received an update at 11 am that the courier was picking up my device and it's on the way.

TG09

244 posts

Master Geek
+1 received by user: 16

#3341868 12-Feb-2025 11:21

n0killer:

I ordered my s25U 512GB Jet Black on the launch date(23/1/2025). I did not receive any update or reply from Samsung. I called the call centre yesterday and they told me to send them via email (estore exclusive support).

I sent the email last night. I received an update at 11 am that the courier was picking up my device and it's on the way.

Can you message me the estore exclusive support details please, i will do the same.

n0killer

2 posts

Wannabe Geek

#3341870 12-Feb-2025 11:26

TG09:

n0killer:

I ordered my s25U 512GB Jet Black on the launch date(23/1/2025). I did not receive any update or reply from Samsung. I called the call centre yesterday and they told me to send them via email (estore exclusive support).

I sent the email last night. I received an update at 11 am that the courier was picking up my device and it's on the way.

Can you message me the estore exclusive support details please, i will do the same.

it is in their contact us page

TG09

244 posts

Master Geek
+1 received by user: 16

#3341875 12-Feb-2025 11:35

Just emailed them, thanks!

kiwiguy99

14 posts

Geek
+1 received by user: 1

#3341890 12-Feb-2025 11:59

n0killer:

I called the call centre yesterday and they told me to send them via email (estore exclusive support).

I sent the email last night. I received an update at 11 am that the courier was picking up my device and it's on the way.

The same happened with me. I called then sent the email last night and this morning my order changed to Shipped. Not sure if the email was the cause as I only got a generic "We apologise for the delay" response back.

jcwk

14 posts

Geek
+1 received by user: 5

ID Verified

#3341943 12-Feb-2025 12:31

anyone know where to get a tracking number for the shipping? the tracking on their website is not useful at all

Mighty Ape

Shop now at Mighty Ape (affiliate link).

heavenlywild

5091 posts

Uber Geek
+1 received by user: 901

Trusted

#3341945 12-Feb-2025 12:42

What's the support email as the existing one sends out an auto reply asking you to fill in a form?

N57

4 posts

Wannabe Geek
+1 received by user: 2

#3341946 12-Feb-2025 12:56

jcwk:

anyone know where to get a tracking number for the shipping? the tracking on their website is not useful at all

Trying find out same. (We are preparing your order for shipment) Orders are picked to be shipped but courier label hasn't been applied yet.

kiwiguy99

14 posts

Geek
+1 received by user: 1

#3341950 12-Feb-2025 13:05

heavenlywild:

What's the support email as the existing one sends out an auto reply asking you to fill in a form?

https://www.samsung.com/nz/support/contact/

Choose "General and Technical support" under Send us an email

Rmani

295 posts

Ultimate Geek
+1 received by user: 98

ID Verified

Lifetime subscriber

#3341954 12-Feb-2025 13:12

Got this code today "WEV-S6TP-5GPR-L6LE", if anyone needs it.

Rmani

Note2luvr

83 posts

Master Geek
+1 received by user: 6

#3341958 12-Feb-2025 13:33

Rmani:

Got this code today "WEV-S6TP-5GPR-L6LE", if anyone needs it.

Same, it looks to be the same as galaxys25 but now you also get free galaxy buds 3 pro on top. Not sure how it stacks.

Lego

Shop now for Lego sets and other gifts (affiliate link).

Sundr0p

99 posts

Master Geek
+1 received by user: 9

#3342008 12-Feb-2025 15:01

jcwk:

anyone know where to get a tracking number for the shipping? the tracking on their website is not useful at all

you wont get one till its actually in the van , so expect it tomorrow

w2krules

497 posts

Ultimate Geek
+1 received by user: 20

#3342012 12-Feb-2025 15:04

Note2luvr:

Rmani:

Got this code today "WEV-S6TP-5GPR-L6LE", if anyone needs it.

Same, it looks to be the same as galaxys25 but now you also get free galaxy buds 3 pro on top. Not sure how it stacks.

I thought that was only if you ordered the Ultra?

I was a geek before the word was invented!

w2krules

497 posts

Ultimate Geek
+1 received by user: 20

#3342046 12-Feb-2025 17:03

My S25+ was delivered this afternoon, but the status remained as "awaiting dispatch" for another 2 hours. Fortunately, someone was at home.

I was a geek before the word was invented!

kiwiguy99

14 posts

Geek
+1 received by user: 1

#3342056 12-Feb-2025 17:58

w2krules:

My S25+ was delivered this afternoon, but the status remained as "awaiting dispatch" for another 2 hours. Fortunately, someone was at home.

Thanks for the heads up. Mine should arrive either Thursday or Friday.

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