Call on 2Degrees with Oppo Find X3 Pro timing out

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sbiddle

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#2822866 2-Dec-2021 07:53

Xile:

So I tried my SIM in a different phone and had no issues.

It would appear that Oppo phones have a history of cutting out during calls as they have a web page with possible fixes on it: https://support.oppo.com/nz/answer/?aid=neu6126

None of which helped with my phone. Lodged a fault with Oppo, waiting to hear back from them.

Was the other phone using VoLTE? If not you aren't comparing apples with apples.

Xile

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#2822870 2-Dec-2021 08:02

sbiddle:

Xile:

So I tried my SIM in a different phone and had no issues.

It would appear that Oppo phones have a history of cutting out during calls as they have a web page with possible fixes on it: https://support.oppo.com/nz/answer/?aid=neu6126

None of which helped with my phone. Lodged a fault with Oppo, waiting to hear back from them.

Was the other phone using VoLTE? If not you aren't comparing apples with apples.

No, it doesn't have that capability. But I tried calls on the Oppo with VoLTE on and off, and with wifi calling on and off and they all time out at 9min 28 sec.

Xile

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#2831593 13-Dec-2021 16:23

Update.

So nothing wrong with the phone.

Oppo advise that this is a known issue with VoLTE and the 2Degrees network and that 2Degrees are working on a fix.

Linux

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#2831598 13-Dec-2021 16:34

Xile:

Update.

So nothing wrong with the phone.

Oppo advise that this is a known issue with VoLTE and the 2Degrees network and that 2Degrees are working on a fix.

@Xile Who told you this?

MaxineN

Max
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#2831606 13-Dec-2021 16:55

Linux:

Xile:

Update.

So nothing wrong with the phone.

Oppo advise that this is a known issue with VoLTE and the 2Degrees network and that 2Degrees are working on a fix.

Who told you this?

Well Oppo... They clearly have something to say about it.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

Xile

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#2835213 18-Dec-2021 08:48

Shadowyflight:

I'm having the same issue with the same phone and my 2Degrees SIM. I didn't have the issue previously when the SIM was installed in my LG Thinq G7. I'm running dual SIMs in my OPPO; I switched to the Skinny SIM and sat on hold with 2Degrees for over 35 minutes with no disconnections. So it seems to be a 2degrees SIM + Oppo Find X3 Pro combo issue. There's no obvious time-out setting in the settings under SIM Card & Mobile Data, or in Call Settings.

Did you ever get hold of 2Degrees about this issue?

Xile

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#2838204 25-Dec-2021 09:20

Update. This is the response from 2Degrees:

Thank you for your email.

Please turn off Volte on your phone. This has just been introduced and is in the testing phase. You will be notified one it is successfully launched.

Also you do not have to turn on Wi-Fi calling when the coverage is good.

I am sorry for any confusion or inconvenience this might have caused.

Please call on 0800 022 022 or dial 200 from your mobile phone if you have any further queries.

Many Thanks

Customer Care Specialist - Kaitiaki Kiritaki

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