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Xile

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#290691 28-Nov-2021 10:49
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Not sure if this a 2Degrees fault, or a phone fault but it's annoying.

 

This is the situation:

 

Every two weeks I make a phone call to a landline number in Whanganui using my Oppo Find X3 Pro on 2Degrees. I'm calling from Napier. The call can last up to an hour. Every 9min 28sec the call cuts out, or disconnects. After calling again the call will last for another 9min 28sec before disconnecting again and so on.

 

I've only had the Oppo for maybe a couple of months. Prior to that I had a OnePlus 7 and had no issues, so I'm suspecting it's the Oppo. But what would it be? I've had a look through the settings but can't see anything which might cause this.

 

The Oppo is running ColorOS V11.2 with Android 11.

 

 

 

Any ideas?

 

 

 

Thanks in advance


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Linux
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  #2820637 28-Nov-2021 14:33
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@Xile Basic fault checking does the same issue happen if you put your SIM card into another handset and do the same call?

 

No way a handset would have a setting to end call at 9 minutes 28 seconds




sbiddle
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  #2820645 28-Nov-2021 15:38
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Does this happen calling any other number? Are you using VoLTE or WiFi calling for the call or 3G voice?

 

 

 

 


Xile

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  #2820707 28-Nov-2021 17:46
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The same Sim worked on the OnePlus without issues.

Unfortunately this is the longest call I make. Using VoLTE.



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  #2820708 28-Nov-2021 18:00
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@Xile And if you call another number does the same issue happen?


Xile

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  #2820711 28-Nov-2021 18:23
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I make very few calls. None of them go anywhere 9 minutes unfortunately.

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  #2820717 28-Nov-2021 18:32
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Xile: I make very few calls. None of them go anywhere 9 minutes unfortunately.


Then do a test call to another 2degrees mobile number and see if it ends after 9 minutes 28 seconds

Shadowyflight
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  #2822764 1-Dec-2021 22:25

I'm having the same issue with the same phone and my 2Degrees SIM.  I didn't have the issue previously when the SIM was installed in my LG Thinq G7.  I'm running dual SIMs in my OPPO; I switched to the Skinny SIM and sat on hold with 2Degrees for over 35 minutes with no disconnections.  So it seems to be a 2degrees SIM + Oppo Find X3 Pro combo issue.  There's no obvious time-out setting in the settings under SIM Card & Mobile Data, or in Call Settings.


 
 
 

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  #2822767 1-Dec-2021 22:35
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Are these handsets purchased from 2degrees or imported?

Shadowyflight
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  #2822770 1-Dec-2021 22:42

I purchased mine direct from 2degrees last month.  Have only noticed the issue recently as I don't make long calls very often.


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  #2822821 1-Dec-2021 23:20
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Shadowyflight:

 

I purchased mine direct from 2degrees last month.  Have only noticed the issue recently as I don't make long calls very often.

 

 

@Shadowyflight in the last 2 - 3 weeks?


Shadowyflight
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  #2822839 2-Dec-2021 00:38

I only noticed the issue over the last week that I've been trying to call 2Degrees and been on hold. Up until then, any long calls I've made have been via messenger etc. Any "real" phone calls have only been a few minutes long.

I just checked activation date of phone. Looks like I set it up on 7 Oct 2021, which makes it almost 2 months old (time flies in lockdown...).

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  #2822843 2-Dec-2021 06:05
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Approx where are you located?

Shadowyflight
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  #2822850 2-Dec-2021 07:02

Waikato

sbiddle
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  #2822856 2-Dec-2021 07:27
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Do you know what provider the person you are calling is with? Do you know anybody else with a landline on the same provider you can try? Sounds like the potential for something SIP related on the new interconnect such as SIP timer issue.

 

 


Xile

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  #2822859 2-Dec-2021 07:38
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So I tried my SIM in a different phone and had no issues.

 

 

 

It would appear that Oppo phones have a history of cutting out during calls as they have a web page with possible fixes on it: https://support.oppo.com/nz/answer/?aid=neu6126

 

 

 

None of which helped with my phone. Lodged a fault with Oppo, waiting to hear back from them.


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