Samsung S22 Series announcements and owners' thread

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487 posts

Ultimate Geek
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#2873259 23-Feb-2022 13:12

I must be one of the lucky ones? Got an email from Samsung last night to say my order had been dispatched (order placed 11th Feb). In reality, it looks like they merely just allocated a tracking number to the order - as the tracking function didn't work/had no info.

Just checked again and it was just picked up by the courier at midday today. Estimated delivery (to Chch) is listed as 25th...

everettpsycho

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Ultimate Geek
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#2873263 23-Feb-2022 13:19

Meanwhile mine still says processing for 2/3 despite being cancelled. What on earth is their website doing?

I'm very interested to see if it continues down the happy path in the online checker and if anything turns up. I'm absolutely not expecting the device as they haven't got my money for it but something is definitely up with the order status and not been cancelled correctly. My other cancelled order does say cancelled.

mrgsm021

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#2873275 23-Feb-2022 13:58

The Samsung online store is definitely buggy.

Have a leather case that's stuck in the shopping cart with no way to remove it.

Have sent couple of emails to the online store with no response.

Batman

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#2873280 23-Feb-2022 14:23

Ordered on 14/2. I might be in the second batch :(

networkn

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#2873282 23-Feb-2022 14:24

Oh, the agony of waiting for new toys!

everettpsycho

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Ultimate Geek
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#2873284 23-Feb-2022 14:29

mrgsm021:
The Samsung online store is definitely buggy.

Have a leather case that's stuck in the shopping cart with no way to remove it.

Have sent couple of emails to the online store with no response.

I wouldn't expect one, even with an escalation to management I'm not getting responses. 2 order cancellations have happened and I haven't been emailed about either of them. Not entirely certain how they've done this as it's been cancelled and the status changed online from awaiting approval to processing 2 days after that happened. The store crashed a lot of times trying to look through the bundles that I had to use incognito mode and edge to even place an order and view my account some times.

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Geekeneer

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Master Geek
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#2873285 23-Feb-2022 14:31

Batman: Ordered on 14/2. I might be in the second batch :(

Yup, my second order was put through on the 14th, see email from them below:

NZ220211-13XXXXXX – S22 units for this order will start shipping on 24.02

NZ220214-15XXXXXX – while this is included on the second batch of pre orders that will start the dispatch on 02.03

mrgsm021

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#2873300 23-Feb-2022 14:56

networkn:

Oh, the agony of waiting for new toys!

Not good for our mental health😁

networkn

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#2873331 23-Feb-2022 16:00

mrgsm021:

networkn:

Oh, the agony of waiting for new toys!

Not good for our mental health😁

The opposite is true, It's good for your mental health. Teaches you patience and coping skills and other things.

But it still sucks. The last time I was looking forward to a phone more was my Note 20 Ultra.

Lilly

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Master Geek
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#2873337 23-Feb-2022 16:11

I ordered the burgundy ultra 256 from Vodafone on 12th. My Note 20 died this morning. Vodafone can’t give me any idea when they might ship my new one. Quite frustrating

Geekeneer

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Master Geek
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#2873344 23-Feb-2022 16:18

Lilly: I ordered the burgundy ultra 256 from Vodafone on 12th. My Note 20 died this morning. Vodafone can’t give me any idea when they might ship my new one. Quite frustrating

In all fairness, no one knows when they would receive stock of the devices, not even the Samsung Kiosks that I've spoken to.

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Lilly

208 posts

Master Geek
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#2873348 23-Feb-2022 16:21

Geekeneer:
Lilly: I ordered the burgundy ultra 256 from Vodafone on 12th. My Note 20 died this morning. Vodafone can’t give me any idea when they might ship my new one. Quite frustrating

In all fairness, no one knows when they would receive stock of the devices, not even the Samsung Kiosks that I've spoken to.

Yeah I get that. When I did this through Vodafone a few years ago they were able to say where you sat in a list of orders. Even that would help.

networkn

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#2873351 23-Feb-2022 16:24

Lilly:

Yeah I get that. When I did this through Vodafone a few years ago they were able to say where you sat in a list of orders. Even that would help.

The issue is that they don't know how much stock they are getting. They might have ordered 500 and 500 could arrive, or 200, and then 200 and then 100.

If they say, you are order 201 then you could end up frustrated and annoyed that you don't get yours in the initial shipment.

It's all about managing expectations and not over promising. Better to give you a deadline of 10 days and deliver in 8 than say 8 and deliver in 10.

networkn

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#2873352 23-Feb-2022 16:24

I really really wanted the green one but indications were that stock was limited and it may delay delivery, so I went with black. Easier to sell as well.

@lilly sorry to hear about your troubles, it's stressful without a phone or any certainty.

Do you have the option of a loan phone?

Lilly

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Master Geek
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#2873360 23-Feb-2022 16:34

networkn:
I really really wanted the green one but indications were that stock was limited and it may delay delivery, so I went with black. Easier to sell as well.

@lilly sorry to hear about your troubles, it's stressful without a phone or any certainty.

Do you have the option of a loan phone?

Yes I thankfully do have a phone I can use temporarily. To complicate it a bit more, I’m away for work at the moment so would get delivery to me here if I knew when it might come while I’m away.

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