Avgeek88: Hi all, I am having the same issue of watch being bricked after the GVI3 update. My issue is a little more complex as my watch was purchased overseas in 2021 but I dont accept that warranty (or lack thereof) has any role in this case. There are multiple customers globally facing the same issue. A good number of them have got out of warranty free repairs after fighting this issue with Samsung.
I am doing the same and currently have a case logged for escalation and calling them every week. This week I finally got a sympathetic customer service agent to give me the following email to document my case and complaints in writing and I encourage other users to do the same to build some momentum.
nz.support@samsung.com
Thanks for listening!
Update on my situation. Samsung accepted that they'd repair my watch under warranty on 24 Jan 23. I took it in the next day to the service centre and they accepted it but said it would take 6-8 weeks to repair due to parts being on order. If they do stick to the timeline it'll be about 4.5 months overall without a working watch for me but at this point I'm just glad they accepted it and am tired of pleading my case with Samsung!
Thank you all for the support here
