Bricked Galaxy watch 4

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klyster

105 posts

Master Geek

#302461 25-Nov-2022 11:00

Hi there all,

Has anyone here had their Galaxy Watch bricked by the GVI3 firmware?

If so, what was Samsung's response?

Mine was one month out of Warranty, Samsung want me to pay $290 to repair the watch, which I refuse to do.

Cheers

1 | 2 | 3

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#3001260 25-Nov-2022 11:41

Gosh for $290 you could get a new Watch 5.

One month out of warranty doesn't really matter as CGA should cover you. Buying a $500 watch (back then), one should expect that to last more than 12 months.

Update: Plus, if it was official firmware you were downloading, it's not your fault that there may have been a bug in there.

klyster

105 posts

Master Geek

#3001264 25-Nov-2022 11:47

Yeah, I know but what can I do?

My old S3 Frontier I gave to my fried is still going strong.

I'm not going to fight this, I've let them know how unhappy I am, and I'll switch brands when my phone, tablets, vacuum, SSD's eventually need replacing.

That's all I can do really.

Important, if anyone hasn't updated their Watch 4 yet, avoid the update like the plague.

freitasm

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#3001279 25-Nov-2022 12:28

klyster: Yeah, I know but what can I do?

If you bought from a local retailer, take it back, state that a firmware update has bricked the device and it needs to be fixed.

If they say it's a month beyond warranty, push back and say that a device of this price must last longer than one year and the CGA cover you.

Let the retailer fight it with Samsung.

klyster

105 posts

Master Geek

#3001285 25-Nov-2022 12:56

I tried, PBtech, but the warranty is one year, and this happened a month out, they said deal with Samung, Samsung service in Auckland sent me a bill.
I've talked to Samsung, they offered me a 10% discount for their store lol.

I'm done, I'll switch brands or buy second hand.

I'm not going to fight over a watch, my time is more valuable.

You are right though, I should go down the CGA path but I just can't be bothered.

I might try an iphone next year.

freitasm

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#3001287 25-Nov-2022 13:02

This is not right @NikT

NikT

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#3001293 25-Nov-2022 13:12

klyster: I tried, PBtech, but the warranty is one year, and this happened a month out, they said deal with Samung, Samsung service in Auckland sent me a bill.
I've talked to Samsung, they offered me a 10% discount for their store lol.

I'm done, I'll switch brands or buy second hand.

I'm not going to fight over a watch, my time is more valuable.

You are right though, I should go down the CGA path but I just can't be bothered.

I might try an iphone next year.

That does not sound right to me. Alerted the team to the international news of watches getting bricked last week.

Please drop a line to customer.service@pbtech.co.nz with the details - I have let the PM know, we'll get this raised with Samsung ASAP.

Product Manager @ PB Tech

Smartphones @ PB Tech | Headphones @ PB Tech

klyster

105 posts

Master Geek

#3001300 25-Nov-2022 13:37

@NikT, thank you.

I have sent what I think I need to send.

This in not a stab at Pbtech to be clear, the technician was lovely to deal with, as were the Samsung phone representatives.

Thanks for you time.

Sharesies kids

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).

klyster

105 posts

Master Geek

#3001302 25-Nov-2022 13:39

freitasm: This is not right @NikT

Thank you.

There should have been a PSA pushed through Samsung Members to avoid this, or maybe not release a firmware update that can brick your device.

NikT

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#3001324 25-Nov-2022 13:46

klyster:

@NikT, thank you.

I have sent what I think I need to send.

This in not a stab at Pbtech to be clear, the technician was lovely to deal with, as were the Samsung phone representatives.

Thanks for you time.

Thanks, klyster. Sometimes severe issues may be 'known' globally and widely reported, but take a while for info to filter down to local channels. Sometimes cases never pop up locally at all.

Great example, a year back there were reports of first-gen Galaxy Buds Pro causing ear discomfort or even pain due to the materials the charging contacts were made of. Despite a lot of noise globally, we ended up with precisely one local case to my knowledge, and made sure that customer was looked after with a replacement model from a different series.

We'll get this one escalated for you.

Cheers,

- Nik

Product Manager @ PB Tech

Smartphones @ PB Tech | Headphones @ PB Tech

klyster

105 posts

Master Geek

#3001327 25-Nov-2022 13:49

NikT:

Thanks, klyster. Sometimes severe issues may be 'known' globally and widely reported, but take a while for info to filter down to local channels. Sometimes cases never pop up locally at all.

Great example, a year back there were reports of first-gen Galaxy Buds Pro causing ear discomfort or even pain due to the materials the charging contacts were made of. Despite a lot of noise globally, we ended up with precisely one local case to my knowledge, and made sure that customer was looked after with a replacement model from a different series.

We'll get this one escalated for you.

Cheers,

- Nik

Much appreciated Nik.

Thanks once again.

larknz

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#3001467 25-Nov-2022 17:18

This does raise the question that the retailer was trying to avoid their legal obligation under the CGA. They can't just push you off to the manufacturer. Your contract is with the retailer and it is their responsibility to sort the problem out.