Samsung S22 Series announcements and owners' thread

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398 posts

Ultimate Geek
+1 received by user: 79

#2877189 1-Mar-2022 19:34

S22 with Watch4 ordered 11 Feb arrived today

S22 with Case + Buds Ordered 10 Feb still "processing"

Samsung is a Tier1 company but I've found their customer service to be more tier3, especially compared with the level of service I got from Apple yesterday when I had to contact them about something.

everettpsycho

668 posts

Ultimate Geek
+1 received by user: 270

#2877329 1-Mar-2022 20:39

IronH:
S22 with Watch4 ordered 11 Feb arrived today

S22 with Case + Buds Ordered 10 Feb still "processing"

Samsung is a Tier1 company but I've found their customer service to be more tier3, especially compared with the level of service I got from Apple yesterday when I had to contact them about something.

I've had positive experiences with their call centres, they've been nice friendly and done all they can with the limited power they have. It's just their NZ storefront is behind a wall that you can only cross with emails and they choose if they can be bothered to respond at all and all responses I've had haven't actually helped the situation and just made it more confusing. Even their own call centre and kiosk staff said the team can't be contacted and to not hold my breath getting anywhere dealing with them.

I've asked every call centre rep I've spoke to to escalate it up the chain how awful the estore team is to deal with and how much of the call centres time has been wasted when a 5 minute call from the estore I requested 2 weeks ago would have solved everything there and then. They are a huge global brand and I just expected some customer service instead of just being ignored. As it is I still don't have any idea what happened with my order, why it happened or what the actual status of it is and now I have no faith in the online status as well. All these questions could be answered easily but they are choosing to not respond despite supposedly escalating my complaint to their management.

I'm not hopeful my moaning will lead to any changes in how they operate, I've only ordered again as they are now selling me a $1700 phone for $1400 with $80 of rewards and $350 of accessories thrown in, no other offer came close to that.

IronH

398 posts

Ultimate Geek
+1 received by user: 79

#2877425 1-Mar-2022 23:22

Seeing what people on the other side of the world are going through, I don't want to moan about something that doesn't really matter, all I wanted to say without going into detail is Samsung's service in my experience falls behind their competitors. I want them to be better.

heavenlywild

5091 posts

Uber Geek
+1 received by user: 901

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#2877624 2-Mar-2022 11:11

@Geekeneer, any updates on your dust issue? Keen to hear how helpful Sammy is being.

Geekeneer

208 posts

Master Geek
+1 received by user: 23

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#2877645 2-Mar-2022 11:45

heavenlywild:

@Geekeneer, any updates on your dust issue? Keen to hear how helpful Sammy is being.

I've contacted the call centre, who then indicated I should email the estore team. I've done so, but no reply from them. Not helpful at all.

I then emailed the person who assisted me with my order in the first place and put my order through. Remember, this was a Friends and Family order, which had to be done directly through Samsung (not online). I'm not sure the title of this person or which department, but the reason I have her email is because she reached out to me ages ago with the Friends and Family offer after I had a problem with Samsung previously.

She immediately forwarded my email to another person to assist and suggested this "should fall within the DOA return policy". This other person seems to work in the e-store department, with title "E-store graduate" and agreed regarding DOA policy and guided me through the steps to return the device to the warehouse, supplying an overnight shipping label. I've dropped this off at NZ Post this morning. She also said "Once our warehouse receives your item and processes the paperwork, the replacement will be sent right after." I then asked regarding stock and delays, she said the warehouse seem to have stock of my model, subject to change if orders come through. Here's hoping my device reaches there tomorrow, and a new one gets sent out so I could receive by Friday.

When I asked this person about my other order due to ship on 24th Feb, she said "I will check with the online team for the progress on this."

Weirdly, their warehouse location is same as Fliway Logistics. The packaging also has Fliway Logistics tape over it. This is not their service centre.

So yeah, seems like the online team (estore email) is not very helpful, or very busy. I've even emailed them more than once previously regarding my order status, with no reply. If it wasn't for the direct contact, not sure I would have received help any other way. Additionally, I don't see any other way of getting help, besides the call centre, who then refer you to the estore team.

heavenlywild

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#2877659 2-Mar-2022 12:01

You are lucky to have a contact. Otherwise it may not be as soon as it has been so far.

I am glad they aren't going to repair and will replace instead.

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snowfly

549 posts

Ultimate Geek
+1 received by user: 112

#2877894 2-Mar-2022 20:29

My S22 128GB order just changed to Dispatched, and got allocated a tracking number, just not picked up by a courier yet.

So not too far away.

Debin

111 posts

Master Geek
+1 received by user: 4

#2877898 2-Mar-2022 20:37

Same here - preparing for dispatch :D

soggychups

35 posts

Geek
+1 received by user: 2

#2877899 2-Mar-2022 20:39

What SOT you guys getting from the s22?

johny007g

358 posts

Ultimate Geek
+1 received by user: 66

#2877901 2-Mar-2022 20:46

Finally excited got email order dispatched items on their way tonight ordered on 14th Feb s22 ultra and watch but think with courier delays in Auckland might be still waiting a while don't know long.

johny007g

Brendan

716 posts

Ultimate Geek
+1 received by user: 67

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#2877947 3-Mar-2022 00:14

Received my S22 Ultra 256 Green 2 days ago from Noel Leeming's.

A tip: check your order status in your account on their web site: mine had changed to "READY FOR COLLECTION" with zero notice to me and ahead of the stated delivery time.

Also, the $28 Endeavour screen protector from them seems perfectly adequate to me. It has a slightly rubberized feel to it when first applied, but a little polishing fixes that. This style has in the past provided a semi-self healing scratch resistance when I had one on a Galaxy s2. Fingerprint scanner seems fine. Comes with alignment guide.

YMMV. Would be happy to hear opinions on other options...

Also, the LED case seems fine.

Battery seems fine so far.

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mahdibassam

365 posts

Ultimate Geek
+1 received by user: 70

#2877997 3-Mar-2022 01:19

soggychups:
What SOT you guys getting from the s22?

SOT is an utterly useless metric for battery because it's completely dependant on the person's usage patterns. But for me personally, I would usually get 3 to 4 hours sot on s21 ultra , around 3 on fold. After a few days of s22 ultra settling in I'm getting 5 to 6 hours.

thinkingtrex8848

541 posts

Ultimate Geek
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#2878011 3-Mar-2022 07:19

SOT doesn't take into account any of the background activity usage. For eg, 7 hours of Spotify via Bluetooth at work still only shows 3 minutes of active time and maybe 5 minutes of SOT.

I'm more interested to know if the phone lasts you a whole day or not.

My base s22 lasts me a whole day day with around 20-30% left by night time which included about 3 hours of Spotify streaming, 2 hours of podcasts (all via Bluetooth headphones and mix of wifi and mobile data), 3 hours of SOT from Chrome, FB and Insta.

Batman

Mad Scientist
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#2878032 3-Mar-2022 08:21

and 90 mins zoom = RIP battery for some reason

and don't forget android auto even in screen off is the best battery killer by far. almost like a benchmark run

thinkingtrex8848

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#2878040 3-Mar-2022 08:43

Batman:

and 90 mins zoom = RIP battery for some reason

and don't forget android auto even in screen off is the best battery killer by far. almost like a benchmark run

Totally agreed.

Adding on to that, Phone calls, Camera app, Google Play Services/Framework need more optimising from Samsung/Google as I've noticed they take a bit more battery than what I'm used to in previous androids.

I also have to admit that first couple of days battery life was meh (maybe because I was playing with it all the time) but after almost a week, the battery life has improved a lot and very happy with it overall.

I used Smart Switch (wired) transferred around 250apps, 45GB of data including app data.

Few things I have done that might improve your battery:

1. I read somewhere that if you used Smart Switch, it helps if you "Reset all settings" (just the settings) from the Reset screen, the first option, not Factory Data reset which wipes everything. I retained all my apps, data, Nova homescreen and Tasker set ups. Somehow 'felt' it improved, but that could all be in my head.

2. I have 3 Google accounts (personal, joint with wife and work account) which were responsible for Google Play Services/Framework using insane amounts of sync and background usage. I went into each and unticked few sync options. Only my primary personal one is allowed to sync everything, other 2 I have just ticked to sync calendar, Keep notes and Gmail.

3. Good Guardian and Optimize apps (took a long time the first time around, but since then I've done it one more time and was a lot quicker)

4. CPU speed is set to Optimized (I notice no difference)

5. Bixby routine set up where if battery is below 50% and if I use battery hogging apps like Camera, phone calls etc, Bixby turns on power-saving mode.

In all fairness, I'm happy to give Samsung more time to bring out SW patches since I've only had the phone for a week. Also gotta be realistic because I bought the regular sized S22 over the Plus size and Ultra for the one-handed use factor at the cost of shorter battery life than the other two.

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