Question for Pixel 3, 4, 5 6 owners - after Google June update

Forums › Android › Question for Pixel 3, 4, 5 6 owners - after Google June update - do you have VoLTE now?

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ... | 25

169 posts

Master Geek

#2957838 22-Aug-2022 14:31

Just set up a 2degrees eSIM on my 6 Pro and.....no change 😢 No IMS registration and no VoLTE. It must be all to do with those specific Spark operator settings. How did they get the secret sauce and none of the other NZ carriers did?

mrvtec

38 posts

Geek

#2957845 22-Aug-2022 14:54

not sure if anyone from Spark can confirm if they been intouch with the big G,

but from my guess, Spark must be one of the appoved Roaming partners with some of the US Carriers, which they enabled the settings in June, with the update, but not sure why they only targeted the Pixel 6 only, anyone got a Pixel 6a using Spark, wonder if its for Tensor Modems only

havnt seen any devices older then Pixel 6 connect to Spark with VOLTE

zmikep

15 posts

Geek

#2959212 25-Aug-2022 11:06

Looks like Vodafone 3g will be turned off in 2 years. At least we have spark as an option now.

https://i.stuff.co.nz/business/129675040/vodafone-sets-date-to-turn-off-3g-spark-expects-to-follow-suit

robfish

683 posts

Ultimate Geek

Lifetime subscriber

#2961093 30-Aug-2022 11:22

I have Pixel 6 Pro (with Android 13) on Skinny which is owned by Spark

After quite a long chat it ended like this:-

Kimberly A (30/08/2022, 10:51:46 am): Thank you for waiting Robert. I already provisioned your sim card for VoLTE. Just want to remind you that since your device is not a listed compatible VoLTE devise of Skinny, we cannot guarantee that it will work.
Me (30/08/2022, 10:52:40 am): Thankyou very much. Will it be active now? Or do I have to wait a while?
Kimberly A (30/08/2022, 10:55:42 am): You will need to wait until 24 - 48 hours to reflect all changes Robert.

Watch this space.

Rob

consolation

104 posts

Master Geek

#2961244 30-Aug-2022 17:32

robfish:

I have Pixel 6 Pro (with Android 13) on Skinny which is owned by Spark

After quite a long chat it ended like this:-

Could you possibly quote/list what you asked Skinny to do? I've had a hard time trying to get to talk to someone that actually understands, what it is I'm requesting...

robfish

683 posts

Ultimate Geek

Lifetime subscriber

#2961249 30-Aug-2022 17:41

I'm still waiting but here is the transcript of the chat with Skinny:-

Kimberly A (30/08/2022, 10:22:13 am): Hi Robert, my name is Kimberly, how may I help you?
Me (30/08/2022, 10:22:18 am): I would like my SIM to be provisioned for VoLTE. I know that my Pixel 6 Pro it is not yet on your approved list but I know that some Spark customers with the same phone and Android 13 can now use VoLTE if their SIM is provisioned.
Kimberly A (30/08/2022, 10:23:50 am): Kia Ora Robert, how are you today? Thank you for contacting Skinny. We will need to check if you're device is already VoLTE ready.
Me (30/08/2022, 10:24:43 am): Are you doing that now?
Me (30/08/2022, 10:25:06 am): Oh, yes I am fine today. Thanks for asking.
Kimberly A (30/08/2022, 10:26:57 am): I am just checking the devices listed Robert.
Me (30/08/2022, 10:27:43 am): I know that my Pixel 6 Pro it is not yet on your approved list but I know that some Spark customers with the same phone and Android 13 can now use VoLTE if their SIM is provisioned.
Kimberly A (30/08/2022, 10:29:21 am): Let me check this with our suppport Robert, please stay on the line.
Me (30/08/2022, 10:29:31 am): Will do. Thanks.
Kimberly A (30/08/2022, 10:36:56 am): Sorry for the delay Robert. Can I have your mobile number, we will need to check if we can provision VoLTE form our side even your device is not compatible.
Me (30/08/2022, 10:37:20 am): 027XXXXXX
Me (30/08/2022, 10:39:02 am): I believe that Pixel 6's became compatable with the update to Android 13. Other owners of them in NZ now have VoLTE working
Kimberly A (30/08/2022, 10:40:37 am): Before proceeding can you please confirm your current plan? the last number you sent a text or called? please confirm the 4 digits code that I just sent.
Me (30/08/2022, 10:41:16 am): 0750
Me (30/08/2022, 10:42:22 am): $36 Endless data plan
Me (30/08/2022, 10:44:11 am): Last call was to
Kimberly A (30/08/2022, 10:44:44 am): Can you please give me a mobile number Robert?
Me (30/08/2022, 10:44:55 am): XXXXXXXXX
Me (30/08/2022, 10:45:35 am): Do you mean a moblie number I called?
Kimberly A (30/08/2022, 10:45:51 am): I got your mobile number here, I meant a mobile number you texted or called.
Me (30/08/2022, 10:46:49 am): 027XXXXXX
Kimberly A (30/08/2022, 10:47:55 am): Thank you for that, can you please confirm how did you normally top up? using voucher or card?
Me (30/08/2022, 10:48:20 am): Auto top up using my VISA account
Kimberly A (30/08/2022, 10:48:40 am): Thank you for those details - Give me 2-3 minutes to check everything on our end
Me (30/08/2022, 10:48:55 am): OK. I will put the jug on
Kimberly A (30/08/2022, 10:51:46 am): Thank you for waiting Robert. I already provisioned your sim card for VoLTE. Just want to remind you that since your device is not a listed compatible VoLTE devise of Skinny, we cannot guarantee that it will work.
Me (30/08/2022, 10:52:40 am): Thankyou very much. Will it be active now? Or do I have to wait a while?
Me (30/08/2022, 10:53:40 am): Would you like confirmation if it does work?
Kimberly A (30/08/2022, 10:54:09 am): You need to activate the VoLTE on your end Robert.
Me (30/08/2022, 10:55:00 am): Yes I know. Would you like confirmation if it does work? (So you will know for the next person)
Kimberly A (30/08/2022, 10:55:42 am): You will need to wait until 24 - 48 hours to reflect all changes Robert.
Me (30/08/2022, 10:57:07 am): OK. Thanks for your help.
Kimberly A (30/08/2022, 10:57:10 am): No worries Robert, will there be anything else I can help you with?
Me (30/08/2022, 10:57:35 am): No thanks. I think that you have been very helpful

Rob

hadenkose

169 posts

Master Geek

#2961259 30-Aug-2022 17:58

robfish:
I'm still waiting but here is the transcript of the chat with Skinny:-

Kimberly A (30/08/2022, 10:22:13 am): Hi Robert, my name is Kimberly, how may I help you?
Me (30/08/2022, 10:22:18 am): I would like my SIM to be provisioned for VoLTE. I know that my Pixel 6 Pro it is not yet on your approved list but I know that some Spark customers with the same phone and Android 13 can now use VoLTE if their SIM is provisioned.
Kimberly A (30/08/2022, 10:23:50 am): Kia Ora Robert, how are you today? Thank you for contacting Skinny. We will need to check if you're device is already VoLTE ready.
Me (30/08/2022, 10:24:43 am): Are you doing that now?
Me (30/08/2022, 10:25:06 am): Oh, yes I am fine today. Thanks for asking.
Kimberly A (30/08/2022, 10:26:57 am): I am just checking the devices listed Robert.
Me (30/08/2022, 10:27:43 am): I know that my Pixel 6 Pro it is not yet on your approved list but I know that some Spark customers with the same phone and Android 13 can now use VoLTE if their SIM is provisioned.
Kimberly A (30/08/2022, 10:29:21 am): Let me check this with our suppport Robert, please stay on the line.
Me (30/08/2022, 10:29:31 am): Will do. Thanks.
Kimberly A (30/08/2022, 10:36:56 am): Sorry for the delay Robert. Can I have your mobile number, we will need to check if we can provision VoLTE form our side even your device is not compatible.
Me (30/08/2022, 10:37:20 am): 027XXXXXX
Me (30/08/2022, 10:39:02 am): I believe that Pixel 6's became compatable with the update to Android 13. Other owners of them in NZ now have VoLTE working
Kimberly A (30/08/2022, 10:40:37 am): Before proceeding can you please confirm your current plan? the last number you sent a text or called? please confirm the 4 digits code that I just sent.
Me (30/08/2022, 10:41:16 am): 0750
Me (30/08/2022, 10:42:22 am): $36 Endless data plan
Me (30/08/2022, 10:44:11 am): Last call was to
Kimberly A (30/08/2022, 10:44:44 am): Can you please give me a mobile number Robert?
Me (30/08/2022, 10:44:55 am): XXXXXXXXX
Me (30/08/2022, 10:45:35 am): Do you mean a moblie number I called?
Kimberly A (30/08/2022, 10:45:51 am): I got your mobile number here, I meant a mobile number you texted or called.
Me (30/08/2022, 10:46:49 am): 027XXXXXX
Kimberly A (30/08/2022, 10:47:55 am): Thank you for that, can you please confirm how did you normally top up? using voucher or card?
Me (30/08/2022, 10:48:20 am): Auto top up using my VISA account
Kimberly A (30/08/2022, 10:48:40 am): Thank you for those details - Give me 2-3 minutes to check everything on our end
Me (30/08/2022, 10:48:55 am): OK. I will put the jug on
Kimberly A (30/08/2022, 10:51:46 am): Thank you for waiting Robert. I already provisioned your sim card for VoLTE. Just want to remind you that since your device is not a listed compatible VoLTE devise of Skinny, we cannot guarantee that it will work.
Me (30/08/2022, 10:52:40 am): Thankyou very much. Will it be active now? Or do I have to wait a while?
Me (30/08/2022, 10:53:40 am): Would you like confirmation if it does work?
Kimberly A (30/08/2022, 10:54:09 am): You need to activate the VoLTE on your end Robert.
Me (30/08/2022, 10:55:00 am): Yes I know. Would you like confirmation if it does work? (So you will know for the next person)
Kimberly A (30/08/2022, 10:55:42 am): You will need to wait until 24 - 48 hours to reflect all changes Robert.
Me (30/08/2022, 10:57:07 am): OK. Thanks for your help.
Kimberly A (30/08/2022, 10:57:10 am): No worries Robert, will there be anything else I can help you with?
Me (30/08/2022, 10:57:35 am): No thanks. I think that you have been very helpful

I don't think she did a thing. Sounds exactly like what every support person has said to me. It's been a month and I haven't heard from 2degrees about the ticket I raised with them to do the same thing. They don't seem to actually understand what we're talking about, and just end up saying what we want to hear so we'll get off the line! 🤣

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

consolation

104 posts

Master Geek

#2961262 30-Aug-2022 18:13

yup I had a lovely chat with a person who was bit ¯\_(ツ)_/¯ about the whole thing. Guess phone is getting rooted in the weekend and I'm doing this the hard way, sigh...

lNomNoml

1807 posts

Uber Geek

ID Verified

#2961283 30-Aug-2022 19:39

That's the problem with support these days the second you deviate slightly out of the norm of what their script says you are not able to be helped or they act like they help you but don't do a thing and just get you off the line, no free thinkers or people with smarts anymore.

aq1000

141 posts

Master Geek

ID Verified

#2961798 1-Sep-2022 09:47

Been following this thread very closely so far - and just to confirm, does everyone in this thread who's on Spark AND has the P6/P6P are all able to have 5G/VoLTE?

zmikep

15 posts

Geek

#2961803 1-Sep-2022 09:55

I believe VoLTE yes, but 5G no. I only have an old disconnected Spark sim to test with but it come ups up with VoLTE enabled

Will be moving wife and daughter from 2degrees back to Spark. I am stuck on voda with a corporate account unfortunately.

Just a thought with the support conversations/requests for getting VoLTE enabled. Why not just say you have a supported phone? I wouldn't even mention a google pixel, it will just confuse things.

rh2600

53 posts

Master Geek

#2962003 1-Sep-2022 13:52

zmikep:

I believe VoLTE yes, but 5G no. I only have an old disconnected Spark sim to test with but it come ups up with VoLTE enabled

Will be moving wife and daughter from 2degrees back to Spark. I am stuck on voda with a corporate account unfortunately.

Just a thought with the support conversations/requests for getting VoLTE enabled. Why not just say you have a supported phone? I wouldn't even mention a google pixel, it will just confuse things.

They do ask you specificially what device you have, and you could lie, but it doesn't really change anything - they appear willing to flick over VoLTE once warning you your device isn't on the official list.

Then its just a case of Google not having the support/config on the actual device. Which is where many of us are stuck atm.

hadenkose

169 posts

Master Geek

#2963528 5-Sep-2022 15:50

I took the plunge and rooted my phone on Friday, so I could install the magisk module enabling 5g and VoLTE. All went smoothly and as soon as I got it all up and running, I had VoLTE working when I made calls. All seemed fine and dandy until I tried to answer an incoming call - realising I couldn't! No matter what I tried, I could not answer an incoming call with VoLTE enabled - it just kept on ending the call! I ended up unrooting my phone and will live without it for now.

I have had one last try with 2degrees support and have asked them to manually add my IMEI number to their IMS database, in the faint hope that it might help. I doubt it, but you never know. Maybe Google will one day do for the other NZ carriers what they have done for Spark.