Huawei Mate 20 and Mate 20 Pro

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#2343602 25-Oct-2019 19:12

SlowGlass:
hio77: Software upgrade last night. Do not do.

It bricks contact less payments... Not impressed.

I have the same problem with my mate 20 since the 9.1.0.342 (AUSC636E11R2P1) update this week,

1) google pay does not work

2) google play says my device is not certified --> CTS profile match fails

however NAB pay on my phone works

contacted Huawei customer support, they told me to uninstall the google play update, did not fix the problem

not sure what to do now.

This is a warranty issue. Tell Huawei you need it sorted under warranty.

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freitasm

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#2343607 25-Oct-2019 19:28

This is happening with some devices, out of the blue. Tell Huawei you want it fixed - they should reflash the device.

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#2343611 25-Oct-2019 19:42

freitasm:

This is happening with some devices, out of the blue. Tell Huawei you want it fixed - they should reflash the device.

yeah, waiting for them to come back to me now.

I tried wipe cache partition in Huawei's recovery mode and factory reset, could not fix it...

hio77

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#2343619 25-Oct-2019 20:15

I've got one of their engineers due to call me on my issues.

I got pretty frustrated with their support folk. They are trying but their processes are out of date.
Eg they were quoting fixes for google services 17.x release that was actually broken even though I had 19.x

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#2343620 25-Oct-2019 20:26

I have been unable to update or upgrade my Mate 8 from Android 6/EMUI 4 ☹

maxeon

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#2343832 26-Oct-2019 17:08

Same issue here since yesterday update.

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maxeon

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#2343845 26-Oct-2019 18:21

I have noticed under Google pay General settings it was set to default country to USA and I changed it to new zealand profile. I have to try Google pay again to check if that helps.

hairy1

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#2343914 26-Oct-2019 22:25

Mine upgraded and now it fails Google Pay. Very frustrating. I'll be contacting Huawei for warranty.

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#2343935 26-Oct-2019 23:29

Here's the response from Huawei. I still fail cts profile so I don't think this solves the problem.

Dear Matthew,

- Regarding Google Pay Failure

The recent update to Google Play Services has led to Google Pay issues on Android devices, kindly follow these steps to resolve the issue:
Go to Settings > Apps > Apps, touch the three dots at the top right corner and select Show system processes select Google Play services, then touch Disable. You may perform this step as often as needed. If Disable button is greyed out, select the three dots at the
top right corner and select "Uninstall updates"
Still, in settings go to Device Connectivity, then enable NFC and select your default payment app
While still in settings, go to Apps > Apps > Select Google Play > Go to Storage and select Clear Cache
Then restart your phone
We are sorry for the inconvenience caused by this update. Feel free to reach our friendly consultants at 0800451199 or visit us here.

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#2343937 26-Oct-2019 23:34

This is similar to what happened to my Huawe P30 Pro and happening overseas for similar devices.

I am not sure this is a Google Pay update problem. I didn't have an update and it just stopped working. I have asked Huawei for comments.

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#2343974 27-Oct-2019 01:16

Huawei's customer support rang me today and told me their engineers are working on this; they will release a new update to fix the Google Play not certified issue. However no ETA is available at this stage.

Looks like quite a few Huawei users have been affected already

And meanwhile there is nothing we can do other than wait for the new release...

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#2343985 27-Oct-2019 06:54

SlowGlass: Huawei's customer support rang me today and told me their engineers are working on this; they will release a new update to fix the Google Play not certified issue. However no ETA is available at this stage.

Looks like quite a few Huawei users have been affected already

And meanwhile there is nothing we can do other than wait for the new release...

which means a new batch of testing for providers too :/

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#2344089 27-Oct-2019 12:22

It might be time to move on from Huawei. Things are all getting too hard....

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hairy1

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#2344091 27-Oct-2019 12:23

@freitasm Have you got your P30 back from Huawei yet? I'm just wondering if they managed to sort yours....

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#2344109 27-Oct-2019 15:29

It was sent back last Friday so should be here Tuesday.

I have mentioned this to someone at Huawei NZ and I have a conract for those with this problem. I won't post the email by if you have this problem please send me a PM and I will pass it on.

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