bringing rooted device in for repair.

Forums › Android › bringing rooted device in for repair.

scottjames84

94 posts

Master Geek

# 100218 5-Apr-2012 12:18

Hi guys; I have an HTC sensation that I had rooted and was running a custom ICS rom; for the past month I have been having issues with my phone resetting it's self about 50% of the time when recieving a phonecall, making a phonecall, using the camera, getting a txt etc.
After the reset my battery percentage has fallen by alot; sometimes up to 40%.

I thought it was possibly an issue with ICS so I reverted back to my backup nandroid that is telecom stock rom running gingerbread; 2.3.3.

I rerooted my phone as I still had s-off and flashed the 10.14.9035.01_m radio thinking that might solve my issues but nope; still getting the random reboots and its annoying the crap out of me.

I am going to take my phone back to telecom after easter but have a few questions for you guys if you could please answer them that would be great thanks.

I need to obviously unroot and un s-off my phone before taking the phone in for warranty repair so if I format my whole system and then restore my pre-rooted nandroid then run the ota update to get 2.3.4 that should give me back my s-on? and also restore the original manufacturers/operator logo that appears when I boot the phone up?
Running the ota update will give me the new telecom approved radio?

I can always re-root my phone with with the new h-boot so I am not worried about that but what I am worried about is traces of evidence that I rooted my phone; are there any steps I need to take to remove this evidence?

Thanks for your help if you can.

freitasm

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Geekzone

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# 605659 5-Apr-2012 12:21

Perhaps you should restore the phone to its original ROM, update as available and use it for a few days. If the reboots don't show up then it could be the custom ROM, and not necessarily a hardware problem?

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scottjames84

94 posts

Master Geek

# 605662 5-Apr-2012 12:26

I am already running the stock rom; have been for 24 hours and still have rebooting issues.

I will do the ota update tonight and use it over Easter and see what happens.

Thank you for your reply.

joff_nz

446 posts

Ultimate Geek

# 605681 5-Apr-2012 12:54

So what you are asking, is how to mislead telecom?

scottjames84

94 posts

Master Geek

# 605683 5-Apr-2012 12:58

joff_nz: So what you are asking, is how to mislead telecom?

There is no misleading; all I will be doing is returning my phone back to stock for warranty purposes.
Rooting didn't cause these problems; I had been running my phone since September with no issues until a couple weeks after installing ICS.
I am pretty sure it is a HW issue which is covered under warranty.

joff_nz

446 posts

Ultimate Geek

# 605688 5-Apr-2012 13:02

Then what does it matter if there are signs of rooting?

freitasm

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# 605690 5-Apr-2012 13:04

It's the same as buying a laptop and installing Linux. A few months later the ethernet port dies. You reinstall Windows and the ethernet still won't work.

Why would you be denied warranty because you were not running the original OS when the problem first show up?

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timmmay

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# 605692 5-Apr-2012 13:04

My ICS tablet (Asus Transformer V1) does something similar. It will be in standby, then resets itself, sometimes over and over using heaps of battery. It's a widespread problem with ICS tablets, and most theories think it's a problem google and/or the brands need to fix.

Not sure if it's the same as your problem though. If your phone has problems on the stock rom then take it in for repair, no issues there AFAIK.

scottjames84

94 posts

Master Geek

# 605693 5-Apr-2012 13:05

joff_nz: Then what does it matter if there are signs of rooting?

Because rooting voids the warranty and any chance they get to charge me for fixing my phone; I am sure they will take it because that's how business works :-)

lucky015

676 posts

Ultimate Geek

# 605696 5-Apr-2012 13:13

scottjames84:
joff_nz: Then what does it matter if there are signs of rooting?

Because rooting voids the warranty and any chance they get to charge me for fixing my phone; I am sure they will take it because that's how business works :-)

They may be able to contract out of the warranty but they cant touch the CGA, They are still bound to repair the device.

In the long run its simpler not to tell them its rooted and if they find out it is then point out they are still obliged to fix a hardware fault.

scottjames84

94 posts

Master Geek

# 606057 6-Apr-2012 11:22

lucky015:
scottjames84:
joff_nz: Then what does it matter if there are signs of rooting?

Because rooting voids the warranty and any chance they get to charge me for fixing my phone; I am sure they will take it because that's how business works :-)

They may be able to contract out of the warranty but they cant touch the CGA, They are still bound to repair the device.

In the long run its simpler not to tell them its rooted and if they find out it is then point out they are still obliged to fix a hardware fault.

I may have to do just that as the ota update does not work; I run the update and when it completes it reboots the phone but the screen is blank BUT the phone is on.
I set my CID back to TELNZ001 from super CID and it still fails to update.

Unfortunately I can not find the leaked telecom RUU.exe so I will not risk putting my phone back to S-on because I have read that without a clean stock RUU bricking the phone is a large risk.
My phone is stock telecom 2.3.3 with S-on; unrooted and that is how I will send it in for repair unless somebody out there has the telecom RUU.exe that I can flash on my phone and s-on :-)

thanks.