Telecom SII v2.3.3 not connecting to Kies 2

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lyonrouge

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#107338 9-Aug-2012 16:17

I have a standard Telecom S2 and I cannot get it to connect to Kies to get the upgrades? I've installed Kies on two different Win 7 machines (32bit & 64bit), when I conenct the phone, it displays connected on the screen but Kies does not see it?

Shoes2468

785 posts

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#670170 9-Aug-2012 16:28

lyonrouge: I have a standard Telecom S2 and I cannot get it to connect to Kies to get the upgrades? I've installed Kies on two different Win 7 machines (32bit & 64bit), when I conenct the phone, it displays connected on the screen but Kies does not see it?

I had a similar issue, if I remember correctly it was a combination of timing, plug phone in before starting kies or the other way round. if you haven't tried that already

netspanner

343 posts

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#670986 11-Aug-2012 13:04

Look under your Admin settings for USB Debuggging, if on turn it off. Worked for me.

lyonrouge

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#671994 13-Aug-2012 21:55

netspanner: Look under your Admin settings for USB Debuggging, if on turn it off. Worked for me.

Mine was not on, but I turned it on and connected it. Kies responded with unsupported mode, so I disconnected, turned USB debugging off again, and connected. Kies then acknowledge the device connected, but got stuck at "Connecting ..." dialogue. Tried the troubleshooter but that did not address the issue.

Kelem

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#672022 13-Aug-2012 22:35

try turning it off plugging it in then turning it on

lyonrouge

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#677018 26-Aug-2012 09:08

it's developed a new problem, whereby it cannot be turned off, it keeps on rebooting. i've tried hard resetting it a (once using remote wipe, the second time from the menu), I'm guessing it's a hardware fault so I'll take it back to Telecom on Monday.