I have a bit of a problem. I purchased a galaxy s ii about 1 year and 3 months ago and there fore the warranty has expired. Just a few weeks ago a problem occurred on the phone. It is stuck in flight mode and wont come out. I did some research on the net and found out that you usually lose the imei number of the phone when this problem happens and so i checked for the imei. When i go *#06# imei comes up blank. So the phones basically lost it imei. It doesnt make calls or anything. THE PHONE HAS NEVER BEEN ROOTED and has always been taken care of well.
I decieded to call Fairbuy anf they told me warranty has expired. I said ok but the nz consumer gurantes act covers me. They just dont understand. They say warranty has expired so nothing can be done. I believe this is not true. There is only one lady who picks up the phone who can barely speak english, secondly she tells me to email their support team which i did and they said the following.
We are so sorry to inform you that all sold items are covered in 12 months warranty period according to the T&C that has been consulted by our lawyer, which would be same as all local retail distributors. Thanks.
They took about a week to reply this crap. I told the lady on the phone i want to talk to the customer support and she says i cant because he is on a business trip. WTH!! :(
I also gave samsung a call who made me check the csc (i9100oxxkj1) which tells them which country the phone is from. Its from overseas so samsung NZ cant help. What if I change the firmware to an nz one then call samsung. Please help guys very fustrated.
What do you guys think? What should i do? Please help me here.