can't see Nexus 4 in Google device manager

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old3eyes

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#128787 23-Aug-2013 11:44

I noticed today when i went to try out Google "find my phone" that my Nexus 4 is not listed as a device only a Tablet, Samsung i580 and SGS2. I followed the instructions here https://support.google.com/accounts/answer/3265955?hl=en but it still won't show up.

Anyone got any ideas. The N4 is stock standard running A4.3

Looking at the thread above I'm not alone..

TIA.

Regards,

Old3eyes

muppet

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#883301 23-Aug-2013 12:08

You need to ensure that you have the latest version of "Google Play Services"

It's the latest update of this bit of software (that seems to update silently, not via the usual Play Store Interface) that has the underlying Find My Phone in it.

On your phone if you go into "Settings -> Security -> Device administrators" do you even have Android Device Manager there?

If you do - then all good, you DO have the right version of Play Services. If not, I'd go some Googlging to see what can be done to try and get your phone to install the latest version (usually uninstalling Play Store updates and Play Services and waiting for it to reinstall)

old3eyes

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#883339 23-Aug-2013 12:41

muppet: You need to ensure that you have the latest version of "Google Play Services"

It's the latest update of this bit of software (that seems to update silently, not via the usual Play Store Interface) that has the underlying Find My Phone in it.

On your phone if you go into "Settings -> Security -> Device administrators" do you even have Android Device Manager there?

If you do - then all good, you DO have the right version of Play Services. If not, I'd go some Googlging to see what can be done to try and get your phone to install the latest version (usually uninstalling Play Store updates and Play Services and waiting for it to reinstall)

Thanx Muppet. Yes I do have "Device Administrators" listed and have checked Android Device manager..

Regards,

Old3eyes

Inphinity

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#883349 23-Aug-2013 12:49

Do you have a tablet device, that would be the 'tablet' showing up? Wondering if it's generically reporting your Nexus as a Tablet.

old3eyes

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#883471 23-Aug-2013 15:51

Dashboard shows.

Tablet . (Samsung TAB2)
Phone . (Samsung i5800)
samsung GT-I9000T XT Mobile Network (SGS1)
SGS3

"Tablet
Last activity seen on: Aug 21, 2013
Registered date: Sep 15, 2012

phone
IMEI:
Last activity seen on: Aug 12, 2013
Registered date: Dec 11, 2012
samsung GT-I9000T XT Mobile Network
IMEI:
Last activity seen on: Jul 7, 2013
Registered date: Jun 9, 2013
SGS3
IMEI:
Last activity seen on: May 29, 2013
Registered date: Oct 14, 2011"

The SGS3 is the only thing that is not being used on this account. It's on my wife's account It's a pity you can't delete old items..

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Old3eyes

nzkiwiman

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#883517 23-Aug-2013 17:02

I had this issue after updating my Nexus 4 to 4.3 and after a week of it annoying me I found a fix that worked for me.

Reset to factory - do not sign in, do not connect to WiFi or Mobile Data - go directly to a second factory reset
Once phone comes back from reset, sign in and let Google download updates etc.

Took 10 minutes after the second reset for my phone to appear in the Play Store again

old3eyes

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#884129 25-Aug-2013 09:37

Looks like Google sorted this problem out with the bug fix 4.3 update last nite. After the reboot I now see it in the Dashboard..

Regards,

Old3eyes