Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1371 posts

Uber Geek
+1 received by user: 536

Lifetime subscriber

# 139312 4-Feb-2014 14:20
Send private message

Hey guys I have started having very random (about 3 weeks ago) (85% of the time) problem of calls that the person starts breaking ( intermittent voice) up and then eventually the call drops out. I am running a 4G sim but don't know if this would make any difference. I have 4 - 5 bars when this is happening.

Any suggestions would be most appreciated.




Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


Create new topic


1371 posts

Uber Geek
+1 received by user: 536

Lifetime subscriber

  # 982327 8-Feb-2014 16:35
Send private message

Just some more info on this and some stuff I did not mention in the first post. So voice was fine for around 10 secs to a minute of a call but then very intermittent voice breaking up (both ends) during a call. Calls would also drop out all the time and sometimes could not even make a call as would just return to the dialing screen. Ear piece would become very hot when on a call (randomly). Also randomly would get the error message pop up that sim had been removed and to put back in. Battery serial number was not part of the affected batch and could not see any buldging so not sure where the heat was coming from. Has not been near any water at all and has been in a case since I purchased it.

Something defintly a miss here so took it back to where I got it from which was Telecom store in Riccarton mall in christchurch , They were fantastic and apologized for the problems I was having and took all the details and have sent the phone off for repair. They also gave me a loner phone which is a galaxy S2.
Recieved a call today from the store to advise me that the techs have recieved my phone and will be looking at it shortly. Well done this store for ringing me to keep me informed of what is going on, now that is service and should be commended.

Will be interesting to see what the outcome is.




Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


2866 posts

Uber Geek
+1 received by user: 686

Trusted
Lifetime subscriber

  # 982332 8-Feb-2014 16:46
Send private message

thats great hope it all works out for you. It maybe hardware but couldn't find anything definitive on net




Galaxy S8

 

Garmin  Vivoactive 3




 
 
 
 




1371 posts

Uber Geek
+1 received by user: 536

Lifetime subscriber

  # 989781 18-Feb-2014 16:45
Send private message

So I got a call to say my phone was ready and went in and picked it up. Report said everything had been tested and cleaned and everything reset and was all good to go. No mention of anything being replaced or repaired.
Had it less than 2 hours and the message sim card removed is showing on the screen. Reboot phone and all is good again. Next time it comes up though will leave it like it is and take it back so they can see I am not telling porkies.
I don't want to go around in circles though I should be entitled to have it replaced if it does it again ??




Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


1679 posts

Uber Geek
+1 received by user: 402

Trusted
Lifetime subscriber

  # 989807 18-Feb-2014 17:13
Send private message

Presso: So I got a call to say my phone was ready and went in and picked it up. Report said everything had been tested and cleaned and everything reset and was all good to go. No mention of anything being replaced or repaired.
Had it less than 2 hours and the message sim card removed is showing on the screen. Reboot phone and all is good again. Next time it comes up though will leave it like it is and take it back so they can see I am not telling porkies.
I don't want to go around in circles though I should be entitled to have it replaced if it does it again ??


I would check that they haven't already replaced it with a "refurbished" phone, easiest way it to get the box the phone came in and compare the imei on the box with what the phone reports.

If it's still not fixed 2nd time around, reject the repair, ask for a NEW replacement or money back.

Also ask for the repair report and ask them to point out on the report what was done to fix the reported fault.

1679 posts

Uber Geek
+1 received by user: 402

Trusted
Lifetime subscriber

  # 989808 18-Feb-2014 17:19
Send private message

Presso: So I got a call to say my phone was ready and went in and picked it up. Report said everything had been tested and cleaned and everything reset and was all good to go. No mention of anything being replaced or repaired.
Had it less than 2 hours and the message sim card removed is showing on the screen. Reboot phone and all is good again. Next time it comes up though will leave it like it is and take it back so they can see I am not telling porkies.
I don't want to go around in circles though I should be entitled to have it replaced if it does it again ??


You can also do a screen shot, press and hold the power and home buttons together, this will be easier than leaving the sim error message up and going back to the store




1371 posts

Uber Geek
+1 received by user: 536

Lifetime subscriber

  # 989817 18-Feb-2014 17:24
Send private message

Its the same phone as eveything matched up , I thought it may have been the sim card first time around so that has already been replaced but alas the problem is still there.
Will take a ss so that the tech's can also see it.




Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  # 989868 18-Feb-2014 18:27
Send private message

Does issue happen with another carriers SIM in it?

 
 
 
 




1371 posts

Uber Geek
+1 received by user: 536

Lifetime subscriber

  # 989876 18-Feb-2014 18:42
Send private message

johnr: Does issue happen with another carriers SIM in it?


To be honest John I don't know I have not tried that yet, Nobody else seems to be reporting this issue on here although I have see it mentioned on overseas forums and they had no luck with all there different remedies and was not resolved until they replaced their phone.






Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


2866 posts

Uber Geek
+1 received by user: 686

Trusted
Lifetime subscriber

  # 989880 18-Feb-2014 18:45
Send private message

sounds like the old reset and quick check and nothing more, certainly sounds like a hardware issue and can imagine quite frustrating.

I'm pretty sure that, if pushed , you will get a new phone but as previously said it may pay to ensure it isn't a refurb, then again would depend on what was refurbed I suppose.




Galaxy S8

 

Garmin  Vivoactive 3




19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  # 989901 18-Feb-2014 19:14
Send private message

I would be testing with another carriers SIM card the issue might not even be the handset, At least this will show where the issue is



1371 posts

Uber Geek
+1 received by user: 536

Lifetime subscriber

  # 994991 26-Feb-2014 17:54
Send private message

So had to take the handset back today for it doing the same problems. Off it goes again up north to be checked. It was better in that a call can last for up to 2 to 3 minutes now before you start getting the hesitated voice and call eventually drops out.
I feel frustrated that I cannot emulate this problem at the store as it is random but that is not to say they do not believe me.
I also was still constantly getting the sim has been removed box coming up.

I have the same G2 loner phone they gave me last time and did not have a single problem when using that with the same sim in it.




Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00


Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34


OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28


Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56


Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18


E-scooter share scheme launches in Wellington
Posted 17-Jun-2019 12:34


Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35


5G uptake even faster than expected
Posted 12-Jun-2019 10:01



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.