Emergency calls not logged in call log?

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tardtasticx

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#143209 7-Apr-2014 00:53

About an hour ago we watched a fight spill out of a house into the street (12am-ish) which was quite bad, but we definitely weren't getting out hands in it. So obviously I rang the police.

They said they'd send someone out, nothing happened after about 15 mins so I called again after shouting and screaming continued at the back of the house now. Its now about 50minutes since I first noticed the fight, and I got a call back from the police about 5 minutes ago from a blocked number asking what was happening now.

Out of curiosity, checked phone log to get the times of my calls. Nothing. No 111 or emergency calls were showing in my call log (Sony Xperia Z Android 4.3 on Telecom).

In the past when I was on iPhone, the calls were listed in my call log as 111. Why is this not the case for Android?

I'm not needing it for anything but I'm just really confused about why they would not show something like that?

Thanks,
Sam

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#1019862 7-Apr-2014 12:14

I can confirm, I made a 111 call on Saturday and it's not showing in my call logs as far as I can tell.

Inphinity

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#1019869 7-Apr-2014 12:29

Because Emergency calls are handled a bit differently, the call log doesn't necessarily capture them. This will depend on the version and build you're using - some do, some don't (well, most don't, ime). It's not an across-the-board Android thing that they're excluded, but it should always be included imo.

Elpie

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#1019872 7-Apr-2014 12:43

I had to make a call on Saturday night and the call is showing in my call log on my SGS3 running Android 4.3.

Sideface

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#1019874 7-Apr-2014 12:45

Emergency calls are free - so if your pre-pay cellphone has run out of call time, you can still get through.
Maybe 111 calls are logged differently for this reason.

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minigopher17

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#1019937 7-Apr-2014 13:31

I can concur. A 111 call on a Nexus 4 running KitKat does not show up on the call logs.

Elpie

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#1020486 8-Apr-2014 11:21

I wonder if it depends on our provider? My 111 emergency call from Saturday isn't just in my phone log it's also been backed up to Google with SMS Backup+ :-)

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tardtasticx

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#1020504 8-Apr-2014 11:48

Elpie: I wonder if it depends on our provider? My 111 emergency call from Saturday isn't just in my phone log it's also been backed up to Google with SMS Backup+ :-)

What provider are you with? I'm on telecom but the phone is the unlocked international version so never been tied to a carrier before.

Elpie

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#1020773 8-Apr-2014 16:38

I'm on Vodafone.
I'm just curious if the lack of logs for some people is tied to provider rather than to the phone/version of Android. If it was the 111 service or some weird handling of that type of call then I'd expect we would all see the same behaviour.

So, I get logs on:
Vodafone
SGS3
Android 4.3

What's different about your setup?

tardtasticx

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#1020804 8-Apr-2014 17:46

Elpie: I'm on Vodafone.&ofr>I'm just curious if the lack of logs for some people is tied to provider rather than to the phone/version of Android. If it was the 111 service or some weird handling of that type of call then I'd expect we would all see the same behaviour.

So, I get logs on:
Vodafone
SGS3
Android 4.3

What's different about your setup?

Also running 4.3 but sony and on telecom. I did notice when doing the call it showed on the call details screen (where you change to speaker phone or hangup the call) it said "emergency call" rather than 111 as I don't have a contact under that name . It also had a contact picture of the red cross but in grey. I've never set that. I thought that was very odd so it's obviously not handling it like a normal call.

blakamin

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#1020851 8-Apr-2014 19:40

Emergency calls can be made without a SIM so it's possibly to do with that. Probably bypassing your provider and using the first one it will connect to. It might show in your call log if it actually used your provider.

LennonNZ

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#1020856 8-Apr-2014 19:55

Maybe someone from Vodafone/Telecom/2Degrees can explain how emergency calls work without a Sim card. Do the phones look for the closest/best cell site to connect to? Do all 3 providers cell sites support this feature?

if I try and call a non emergency call from a Cell phone without a sim in it does the phone actually try and connect to any cell site and because its not an emergency number it will just reject it? Do you accept 111 and say 911 (if you try it form a landline if I remember right it will play a message saying the number in New Zealand is 111 and then forward you thru to 111)

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qraider

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#1021143 9-Apr-2014 12:19

Some info on 111 calling here: http://help.telecom.co.nz/app/answers/detail/a_id/2081/kw/111

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Elpie

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#1022427 9-Apr-2014 19:44

Here's how it shows for me...

freitasm

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#1022460 9-Apr-2014 20:38

blakamin: Emergency calls can be made without a SIM so it's possibly to do with that. Probably bypassing your provider and using the first one it will connect to. It might show in your call log if it actually used your provider.

In New Zealand emergency calls cannot be made without a SIM card.

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blakamin

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#1022463 9-Apr-2014 20:40

freitasm:
blakamin: Emergency calls can be made without a SIM so it's possibly to do with that. Probably bypassing your provider and using the first one it will connect to. It might show in your call log if it actually used your provider.

In New Zealand emergency calls cannot be made without a SIM card.

WTF? wow... that's seriously crap.

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