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280 posts

Ultimate Geek


# 146640 24-May-2014 16:31
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My Acer Iconia B1 tablet developed a problem with the touch screen 1 month after the 12 month warranty expired. I thought here we go, time to put the hard-hat  on and enter the battle to get it fixed under the warranty. To my surprise when I rang the Acer tech help desk I was met by friendly efficient service. I was asked to give my name and details of my tablet. They then confirmed a few details and said that if I returned the tablet to them they would repair under warranty at no cost to me.

Two days after I contacted them an email appeared in my inbox with details of how to box up the tablet and also contained a coupon to stick on the box to cover postage. I was told that the repair could take up to 10 days. So what with postage in both directions I expected the whole thing to take at least 2 weeks.

A couple of days after I posted the thing to them I received an email informing me that the service centre had received my tablet and would be looking into the problem. That was not the only email I got. I had another telling me they had found the fault and would repair it. Another telling me they had repaired it and it was undergoing testing, and a final one telling me the tablet had been dispatched to me.

The next day a courier knocked on my door with a box. It contained my fixed tablet. All in all the tablet was away 7 days.

Wonderful service Acer - Thank you very much! It is nice to have such excellence service these days when one hears so many tales of woe.



 

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  # 1052347 24-May-2014 16:37
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good to see some positive feedback for a change and also you got your tablet fixed




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