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Topic # 147449 19-Jun-2014 17:32
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I can't install new apps to my S4 from the google play website. I used to be able to, and I can still install from my S4, just not from the website.

A few days ago, to fix a problem, I cleared cache and data for a few Google apps - google play services, google play store, maybe google services framework, I suspect this is the cause.

Anyone had this happen and found a way to fix it?




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  Reply # 1069530 19-Jun-2014 19:56
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Try removing and then reinstate your Google account.

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  Reply # 1069531 19-Jun-2014 19:57
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bmoff: Try removing and then reinstate your Google account.


Most likely this, clearing google services framework would've broken it



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  Reply # 1069533 19-Jun-2014 20:00
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I already removed my google account from the phone then added it back in, then restarted afterwards. No change. Other suggestions? I vaguely remember seeing something somewhere about changing passwords.




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  Reply # 1069602 19-Jun-2014 22:25
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Are you sure you are logged in to your account on the browser, and not a company account?

Do you see the smartphone listed there? If you go to Settings do you see your device listed there?








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  Reply # 1069679 20-Jun-2014 05:49
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I don't have a company account. Nope it's not listed in settings, checked that first, I see my tablet and the S3 I borrowed from disrespective a while back.




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  Reply # 1069766 20-Jun-2014 10:01
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I've fixed it: I cleared the google play cache and data, rebooted, run google play again, and the phone appeared in google play settings. Sorted! Thanks for the help everyone.




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