Can't install apps from google play website

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timmmay

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#147449 19-Jun-2014 17:32

I can't install new apps to my S4 from the google play website. I used to be able to, and I can still install from my S4, just not from the website.

A few days ago, to fix a problem, I cleared cache and data for a few Google apps - google play services, google play store, maybe google services framework, I suspect this is the cause.

Anyone had this happen and found a way to fix it?

bmoff

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#1069530 19-Jun-2014 19:56

Try removing and then reinstate your Google account.

JamesL

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#1069531 19-Jun-2014 19:57

bmoff: Try removing and then reinstate your Google account.

Most likely this, clearing google services framework would've broken it

timmmay

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#1069533 19-Jun-2014 20:00

I already removed my google account from the phone then added it back in, then restarted afterwards. No change. Other suggestions? I vaguely remember seeing something somewhere about changing passwords.

freitasm

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#1069602 19-Jun-2014 22:25

Are you sure you are logged in to your account on the browser, and not a company account?

Do you see the smartphone listed there? If you go to Settings do you see your device listed there?

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timmmay

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#1069679 20-Jun-2014 05:49

I don't have a company account. Nope it's not listed in settings, checked that first, I see my tablet and the S3 I borrowed from disrespective a while back.

timmmay

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#1069766 20-Jun-2014 10:01

I've fixed it: I cleared the google play cache and data, rebooted, run google play again, and the phone appeared in google play settings. Sorted! Thanks for the help everyone.