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2 posts

Wannabe Geek

Topic # 151853 8-Sep-2014 09:00
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Really hoping someone can help me out here….never realized how much I rely on a phone until it stopped working!

I've got an LG F180S Optimus G 4GLTE phone on 2degrees prepay. All of a sudden the phone has started losing connection to the network. I cannot use mobile data or send/receive texts or phone calls. The phone has not been dropped or in contact with water so i'm at a loss to know why its started doing this.

I have replaced the sim with a brand new one and when i first put it in I was able to make one phone call and then it dropped out again. I also put other network sims (telecom) into the phone and these didn't work either. Sometimes the phone will show full signal/reception but I am still not able to ring/text/mobile data. I have completed a factory hard reset twice and this has made no difference.

The strange thing is that every so often randomly (normally after switching the phone off and on) I will get a text, or a phone call will go through, but 99% of the time they won't. Everything else on the phone including WIFI and bluetooth works without an issue. Most of the time the signal bars will be blank with a little 'search' type signal above it like its trying to find reception. The '3G' icon only sometimes comes on, but even when it does come on the internet won't work. I have had the phone for about 10 months and never had an issue with it at all until now.

As I am writing this the 3G icon is on, and the phone is showing full signal but will not connect to the internet or send/receive texts or calls. I am stumped. Would be awesome if someone could help me out!



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1440 posts

Uber Geek
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  Reply # 1124191 8-Sep-2014 12:18

Using Korean-market phones in NZ is asking for a bad time, unfortunately. :(

There will probably be some arcane roaming settings & network frequency optimisation that makes it look for the home network - some of the service menu settings will persist with a factory reset in my experience.

I would suggest investigating this.

Product Manager @ PB Tech

383 posts

Ultimate Geek
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  Reply # 1124306 8-Sep-2014 13:42
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I'mmmm I wonder if its to do with the 2 degrees (last Telco out of the blocks with 4G) livening up their 4G network and your phone not being compatible with the NZ 4G system. If I was you try looking to lock the phone to 3G in the network configuration settings and see if this helps. 

Otherwise you may have a hardware issue one of those Phone repair Kiosks in the Malls maybe able to assist.

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