Mobile email: can't send email

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veryshort

81 posts

Master Geek

#161789 19-Jan-2015 21:38

Hi Guys ,
I have been setting up a friends S5 Mini for them and have struct a strange problem and I was wondering if anyone can shead some light on it for me please .The issue is I have set up a email app { K9 Mail } to send and receive their email from their email client { Clear ... AKA Vodafone } via pop3 and smtp the problem is K9 mail works on the 3G/4G network sending and receiving fine however when the phone is connected to a WiFi network it will not send emails ...... I have read a little on this about the ISP blocking port 25 is this correct ? is there a fix for this ?

here are the details ...

Samsung S5 Mini on android 4.4.2
ISP email client is Clear.net.nz .... now supplied by Vodafone
Cell phone provider is 2degrees

Things I have tried ....

1/ smtp.clear.net.nz ......... Doesnt work on wifi or 3G/4G no auth required

2/ smtp.2degreesmobile.net.nz ........ Doesnt Work on Wifi No Auth

As a side my set up on the same app with a S4 works fine .... my cell provider is 2 degrees and my ISP is snap my email is set up via pop and SMTP and all works fine on both 3G/$G and Wifi

Thanks guys in advance for any help

cheers
Andrew w

wongtop

563 posts

Ultimate Geek

#1217919 19-Jan-2015 22:06

The problem is that neither the isp or 2degrees will allow a device not connected to their network to use their smtp server without authentication (this is to try and stop spam). As far as I know there is no clear server with authentication.

The easiest workaround is probably to set up a gmail account (or Outlook.com, etc) and get that collecting the email from the clear account, and then set up the phone to use that gmail account. Gmail has got authentication so will work whether you are on 3G or wifi.

veryshort

81 posts

Master Geek

#1217923 19-Jan-2015 22:16

Awesome thank you for the reply ...... The user already has a gmail account but would prefer that all outgoing mail is sent from there ISP email address { they work for themselves and all their email correspondence is via their ISP } Gmail is not a very professional look for an email address for clients .

I have tried using authorization and non Autho and both dont seem to work .

richms

28168 posts

Uber Geek

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Lifetime subscriber

#1217937 19-Jan-2015 22:49

If they are using it for business then I would say that a clear email address is even less professional than a gmail one. Tell them to get a domain and appropriate hosting for what they need.

Richard rich.ms

coffeebaron

6231 posts

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#1217941 19-Jan-2015 22:51

An ISP email address is an even less professional look than Gmail for a business. Get a domain name and use Office 365.

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coffeebaron

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#1217942 19-Jan-2015 22:52

Ha, snap @richms :)

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veryshort

81 posts

Master Geek

#1217947 19-Jan-2015 22:59

thanks guys for the replies .

OldGeek

893 posts

Ultimate Geek

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#1217984 20-Jan-2015 08:21

veryshort: Hi Guys ,
I have been setting up a friends S5 Mini for them and have struct a strange problem and I was wondering if anyone can shead some light on it for me please .The issue is I have set up a email app { K9 Mail } to send and receive their email from their email client { Clear ... AKA Vodafone } via pop3 and smtp the problem is K9 mail works on the 3G/4G network sending and receiving fine however when the phone is connected to a WiFi network it will not send emails ...... I have read a little on this about the ISP blocking port 25 is this correct ? is there a fix for this ?

here are the details ...

Samsung S5 Mini on android 4.4.2
ISP email client is Clear.net.nz .... now supplied by Vodafone
Cell phone provider is 2degrees

Things I have tried ....

1/ smtp.clear.net.nz ......... Doesnt work on wifi or 3G/4G no auth required

2/ smtp.2degreesmobile.net.nz ........ Doesnt Work on Wifi No Auth

As a side my set up on the same app with a S4 works fine .... my cell provider is 2 degrees and my ISP is snap my email is set up via pop and SMTP and all works fine on both 3G/$G and Wifi

The symptoms are consistent with login security being needed when not directly connected to the Clearnet network.

Have you tried the following (on the smtp server settings, should work regardless of how you connect) in the K9 smtp server settings:

a) Enable 'login required' with the appropriate usercode and password.
b) Use port 587.

Most ISPs support this. There may be some help on the Clearnet website but this requires a customer login to access.

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veryshort

81 posts

Master Geek

#1218003 20-Jan-2015 08:40

Thanks for your reply i have just tried the above option and it still wont connect via wifi .

Cheers

veryshort

81 posts

Master Geek

#1218006 20-Jan-2015 08:42

I have also just tried the above fix on 3g/4g and the sending is now not working however when i disable the authorization and use port 25 it works on 3g/4g but not wifi .again thanks all for the suggestions

trig42

5809 posts

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ID Verified

#1218012 20-Jan-2015 08:52

If you must use the ISP email, setup a yahoo email address, and add the ISP address to the allowed email addresses, and use Yahoo's secure SMTP servers as the SMTP server.
You can do the same with Gmail, but last time I tried, the senders address got changed to user@gmail.com on behalf of user@isp.co.nz, which was even less ideal.

1101

3122 posts

Uber Geek

#1219161 21-Jan-2015 14:42

setup info here
https://help.vodafone.co.nz/app/answers/detail/a_id/19567

Clear & Paradise, being old systems they probly dont care about, may not allow roaming access to smtp.
Im pretty sure paradise email doesnt allow it.
Looks clear smtp is stuck with port 25. Some ISPs simply block that port by default .

Time to move on to a email system not stuck in last century .
(I know that comment doesnt help you)

veryshort

81 posts

Master Geek

#1219169 21-Jan-2015 14:47

Thanks for the reply yes i thinks its time they moved isp's

scheduler

264 posts

Ultimate Geek

#1219200 21-Jan-2015 15:11

Hi Have you tried using the SMTP server smtp2.vodafone.net.nz and ticking require signin. It also important that the username is the full email address rather then just the name.