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Topic # 172043 9-May-2015 18:15
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I bought a Chromecast a month or so ago. I got it all plugged in and set up within a matter of minutes, and have been using my phone to cast things for the last few weeks - as recently as last night. This afternoon however, I can't seem to connect to it, and it seems to have reset itself. Here's what I'm getting:

This is what's on the TV screen. Note that the device name is displayed as "Chromecast5500", whereas ever since I originally set it up, it has shown up as "LoungeTV" - this is why I wonder whether the device has "reset" somehow.


When I start the Chromecast app on my phone, this is the first screen I see. I have hidden the SSID of my home network, but you can see that the app is detecting the device as the same Chromecast5500 name shows in the app as on the TV screen, but it says Needs setup. Also note that in the phone's status bar, wifi is on and I'm connected to my home network.


So I select the device in the app and this screen appears. Again, the Chromecast5500 device is found, and again note wifi is on and I'm connected to my network.


So I tap Set Up and this screen appears... and stays on the phone for over a minute. If I look at the Chromecast device during this time, the light is blinking white the whole time. Note that the wifi logo disappears from the phone status bar in this step, as though my phone is disconnecting from my home network and trying to connect directly to the Chromecast.


Until this screen finally appears. I assume the code it's talking about is the Chromecast5500 name - I can't see the image because the dialogue box is covering it, and if I tap OK it returns to the first app screen shown above.


And this is all it does now. Any ideas?

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gzt

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  Reply # 1301244 9-May-2015 18:34
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In the meantime reboot your phone, wifi, Chromecast, and check for a chimecast app update.

Mr Snotty
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  Reply # 1301255 9-May-2015 19:06
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I've had it happen before. A factory reset fixed it for me:

Physically hold down the button on your Chromecast for at least 25 seconds or until the solid light begins flashing.




 
 
 
 


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  Reply # 1301256 9-May-2015 19:13
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Mine would do this every few weeks before it went into the shelf of shame.

Would be on the wifi, show if I scanned the network for IP's, also have its open SSID broadcasting and say that it needed to be set up. It didnt lose the name tho, and a few power cycles would get it back to the slideshow and being available to cast to. For a while. Then it would flake out again or try to tell me that it was connected but had no internet.




Richard rich.ms

gzt

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  Reply # 1301308 10-May-2015 00:06
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They generate a lot of heat for a small package. Esp when not connected btw. I power it for the length of the activity and that's it.



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  Reply # 1301676 11-May-2015 07:57
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Thanks everyone who contributed suggestions...

I tried the minimalist method first and just reset the Chromecast, which didn't help. I then went full scorched earth - pulling the Chromecast and USB power cable out of the TV, turning the TV off and unplugging it, turning my modem/router off and unplugging it, uninstalling the Chromecast app from my phone, powering off/restarting the phone and reinstalling the app, plugging the router back in and turning it on, plugging the TV back in and turning it on, and plugging the Chromecast and USB power cable back into the TV and doing another reset. At this point I started having problems with the wifi signal from the restarted router, and couldn't get anything to connect...

After a couple of hours break (Mother's Day lunch, etc.) it took me the best part of an hour to get the wifi working and then everything was sweet - the app set up the Chromecast in about two minutes. If (when?) it happens again I'll have to try the process one step at a time and see which piece of the puzzle (or combination of pieces) yields results.

gzt

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  Reply # 1301776 11-May-2015 10:26
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Could be some wifi interference. Check your router is set to the NZ region for wifi. Makes a difference to channel allocation.



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  Reply # 1301853 11-May-2015 11:33
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The wifi problem is that the Spark-supplied Huawei router has been working brilliantly - so long as I leave it alone. Wifi signal is strong over almost the whole house, I can have six or seven devices all connected at the same time and speeds seem good, and I have never had any the wifi dropouts I was getting all the time with the old Thomson/Technicolor router. But every time I power it off (OK - I've only had it a couple of months and have probably only turned it off three times), it changes random settings when I turn it back on. Poking around in the gateway admin tool I usually find something odd that I can fix easily, e.g. one time it restarted with a Wifi Enabled checkbox unticked and this weekend it seemed to be looking for an ADSL connection instead of VDSL.

gzt

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  Reply # 1302214 11-May-2015 19:36
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I think that's worth a support call.

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