Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


andrew027

1286 posts

Uber Geek


#172043 9-May-2015 18:15
Send private message

I bought a Chromecast a month or so ago. I got it all plugged in and set up within a matter of minutes, and have been using my phone to cast things for the last few weeks - as recently as last night. This afternoon however, I can't seem to connect to it, and it seems to have reset itself. Here's what I'm getting:

This is what's on the TV screen. Note that the device name is displayed as "Chromecast5500", whereas ever since I originally set it up, it has shown up as "LoungeTV" - this is why I wonder whether the device has "reset" somehow.


When I start the Chromecast app on my phone, this is the first screen I see. I have hidden the SSID of my home network, but you can see that the app is detecting the device as the same Chromecast5500 name shows in the app as on the TV screen, but it says Needs setup. Also note that in the phone's status bar, wifi is on and I'm connected to my home network.


So I select the device in the app and this screen appears. Again, the Chromecast5500 device is found, and again note wifi is on and I'm connected to my network.


So I tap Set Up and this screen appears... and stays on the phone for over a minute. If I look at the Chromecast device during this time, the light is blinking white the whole time. Note that the wifi logo disappears from the phone status bar in this step, as though my phone is disconnecting from my home network and trying to connect directly to the Chromecast.


Until this screen finally appears. I assume the code it's talking about is the Chromecast5500 name - I can't see the image because the dialogue box is covering it, and if I tap OK it returns to the first app screen shown above.


And this is all it does now. Any ideas?

Create new topic

gzt

gzt
17104 posts

Uber Geek

Lifetime subscriber

  #1301244 9-May-2015 18:34
Send private message

In the meantime reboot your phone, wifi, Chromecast, and check for a chimecast app update.



michaelmurfy
meow
13240 posts

Uber Geek

Moderator
ID Verified
Trusted
Lifetime subscriber

  #1301255 9-May-2015 19:06
Send private message

I've had it happen before. A factory reset fixed it for me:

Physically hold down the button on your Chromecast for at least 25 seconds or until the solid light begins flashing.




Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.


richms
28168 posts

Uber Geek

Trusted
Lifetime subscriber

  #1301256 9-May-2015 19:13
Send private message

Mine would do this every few weeks before it went into the shelf of shame.

Would be on the wifi, show if I scanned the network for IP's, also have its open SSID broadcasting and say that it needed to be set up. It didnt lose the name tho, and a few power cycles would get it back to the slideshow and being available to cast to. For a while. Then it would flake out again or try to tell me that it was connected but had no internet.




Richard rich.ms



gzt

gzt
17104 posts

Uber Geek

Lifetime subscriber

  #1301308 10-May-2015 00:06
Send private message

They generate a lot of heat for a small package. Esp when not connected btw. I power it for the length of the activity and that's it.

andrew027

1286 posts

Uber Geek


  #1301676 11-May-2015 07:57
Send private message

Thanks everyone who contributed suggestions...

I tried the minimalist method first and just reset the Chromecast, which didn't help. I then went full scorched earth - pulling the Chromecast and USB power cable out of the TV, turning the TV off and unplugging it, turning my modem/router off and unplugging it, uninstalling the Chromecast app from my phone, powering off/restarting the phone and reinstalling the app, plugging the router back in and turning it on, plugging the TV back in and turning it on, and plugging the Chromecast and USB power cable back into the TV and doing another reset. At this point I started having problems with the wifi signal from the restarted router, and couldn't get anything to connect...

After a couple of hours break (Mother's Day lunch, etc.) it took me the best part of an hour to get the wifi working and then everything was sweet - the app set up the Chromecast in about two minutes. If (when?) it happens again I'll have to try the process one step at a time and see which piece of the puzzle (or combination of pieces) yields results.

gzt

gzt
17104 posts

Uber Geek

Lifetime subscriber

  #1301776 11-May-2015 10:26
Send private message

Could be some wifi interference. Check your router is set to the NZ region for wifi. Makes a difference to channel allocation.

andrew027

1286 posts

Uber Geek


  #1301853 11-May-2015 11:33
Send private message

The wifi problem is that the Spark-supplied Huawei router has been working brilliantly - so long as I leave it alone. Wifi signal is strong over almost the whole house, I can have six or seven devices all connected at the same time and speeds seem good, and I have never had any the wifi dropouts I was getting all the time with the old Thomson/Technicolor router. But every time I power it off (OK - I've only had it a couple of months and have probably only turned it off three times), it changes random settings when I turn it back on. Poking around in the gateway admin tool I usually find something odd that I can fix easily, e.g. one time it restarted with a Wifi Enabled checkbox unticked and this weekend it seemed to be looking for an ADSL connection instead of VDSL.

 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

gzt

gzt
17104 posts

Uber Geek

Lifetime subscriber

  #1302214 11-May-2015 19:36
Send private message

I think that's worth a support call.

Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.